Development Support Engineer
About the job
- Two or more years of relevant experience.
- Experience in application support, production support engineering, software engineering, DevOps, Site Reliability Engineering, technical systems analysis, monitoring and observability instrumentation, or technical product support.
- Strong troubleshooting, SQL and data analysis, log analysis, stack trace analysis, monitoring review, and technical documentation skills.
- Experience supporting enterprise applications, cloud-hosted services, integrations, application programming interfaces, reporting platforms, or data-driven systems.
- Strong verbal and written communication skills with the ability to communicate technical issues clearly to technical and non-technical audiences.
- Investigate production issues involving logs, SQL and data patterns, failed jobs, alerts, workflows, application programming interfaces, integrations, reporting, access, configuration, and application behavior.
- Analyze platform dependencies, workflows, monitoring events, and system health indicators to identify suspected causes and resolution paths.
- Identify workarounds, ownership paths, escalation readiness, and supportable resolution options.
- Perform Tier 2 triage for production incidents.
- Create evidence-based escalation summaries and handoffs for Product Engineering, Platform Engineering, or Data Engineering teams.
- Improve incident intake quality, classification accuracy, ownership clarity, and stakeholder communication.
- Develop and maintain runbooks, Standard Operating Procedures, known error articles, diagnostic checklists, and support documentation.
- Support Root Cause Analysis documentation, Problem Records, corrective action tracking, and recurring incident reduction initiatives.
- Partner with Product, Engineering, Operations, Support teams, and business stakeholders to improve operational stability and support processes.
- Reduce avoidable escalations and recurring production issues through improved diagnostics, documentation, and operational follow-through.
- Experience with Databricks, Azure, Spark, data pipelines, observability tools, ServiceNow, Azure DevOps, Python, Splunk, Datadog, or Application Insights.
- Familiarity with IT service management or IT infrastructure library processes, Incident Management, Problem Management, Root Cause Analysis, corrective action and preventive action, or known error management practices.
- Experience leveraging artificial intelligence-assisted tools and technologies to improve operational support, incident diagnostics, troubleshooting efficiency, documentation generation, or workflow automation.
- Experience supporting healthcare technology, analytics platforms, enterprise software-as-a-service platforms, or data-driven systems.
- A relevant degree.
About the company
Vizient, Inc. helps healthcare providers improve performance and lower costs. It serves academic medical centers, health systems, community and rural hospitals, and ambulatory care groups by delivering knowledge, solutions, and expertise through members. The company’s main products are in supply chain management, clinical and operational performance improvement, and strategic consulting. It uses data analytics and industry insights to help members optimize operations, increase efficiency, and improve patient outcomes. Revenue comes from membership fees, consulting services, and performance improvement programs, and the company expands capabilities through acquisitions such as Intalere to better serve its member base.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$2B
Headquarters
Irving, Texas
Founded
1977
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Simplify's Take
What believers are saying
- Empierus adds IT spend management just as 2026 IT inflation hits 5.66%.
- Q3 2025 renewals included UNC Health, Duke-adjacent networks, and Hawaii Pacific Health.
- Vizient's Winter 2026 outlook warns indirect spend inflation remains structurally elevated through 2027.
What critics are saying
- Premier and HealthTrust attack Vizient's core GPO contracts as hospitals consolidate in 2026.
- Endure's 2026 antitrust fight shows suppliers keep challenging Vizient's contracting power.
- Hospitals can insource analytics and direct sourcing, shrinking Vizient's relevance and fees quickly.
What makes Vizient unique
- Vizient serves more than two-thirds of U.S. acute care providers as member-owned infrastructure.
- Its $156 billion contract portfolio creates unmatched purchasing leverage and pricing data.
- Empierus, Kaufman Hall, and Syntellis deepen analytics, IT contracting, and advisory breadth.
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Benefits
Five weeks (25 days) of PTO
Nine paid company holidays & one floating holiday
Four weeks to work from anywhere in the U.S.
High-deductible health plans
Dental and vision coverage
Health savings account with company contribution
Flexible spending accounts
Headspace wellness app
401(k) retirement plan with company match up to 5 percent
Life and accidental death and dismemberment insurance
Short-term illness and long-term disability coverage
Tuition assistance program
Discounts on cell phone plans, movie tickets, hotels & much more
Company News
The acquisition builds on Vizient’s continued investment in specialized expertise across indirect spend categories.
Vizient has acquired Empierus, a healthcare-focused advisory firm specialising in information technology contracting and cost optimisation. The acquisition strengthens Vizient's capabilities in managing indirect spend categories as healthcare organisations face mounting financial pressures, particularly in technology-related areas. With healthcare organisations spending over $55 billion annually on IT across cybersecurity, cloud infrastructure, artificial intelligence and digital transformation, the acquisition aims to help clients bring more technology spend under contract and reduce avoidable costs. Empierus delivered over $36 million in savings for Vizient clients in 2025 through an established partnership. Empierus employees will join Vizient's team of over 250 experts across indirect spend and purchased services categories. Existing client relationships and contracts will remain unchanged.
Vizient is showcasing integrated supply chain capabilities at the Spring IDN Summit in Orlando, designed to help health systems strengthen trust across purchasing, analytics and strategic partnerships. The capabilities include Procure-to-Pay, the only ISO 9001 certified healthcare solution managing the full purchasing process from order through payment; Procedural Analytics, which links pricing and patient data to identify variation and connect supply chain decisions to patient outcomes; and the Vizient Partnership Program, packaging analytics, contracting, purchasing and advisory services to improve enterprise non-labour spend. The healthcare performance improvement company serves over two-thirds of the nation's acute care providers. Its contract portfolio represents $156 billion in annual purchasing volume. Vizient is headquartered in Irving, Texas.
Vizient announced that it has exercised its option to acquire the remaining interest in Kaufman Hall, a strategic advisor to the healthcare industry.
Vizient announces it has acquired PrefTech OR's next-generation, cloud-based preference card management software for healthcare providers.