Manager – Benefits Support Services

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.
 
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary 

As a Manager in the Benefits Support Services team, you will lead a specialized function within TriNet’s benefits operations. You will be responsible for strategic planning, team leadership, process optimization, and customer satisfaction. This role requires strong analytical thinking, cross-functional collaboration, and the ability to manage high-performing teams across time zones. You will also play a key role in implementing new systems and processes that enhance service delivery and client retention. 

 Team will be responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role. 

 Key Responsibilities 

• Lead day-to-day planning and execution of a specific benefits discipline; ensure presence during peak business cycles 
• Collaborate with internal teams to design and maintain an efficient support model; oversee strategic projects 
• Handle complex escalations and provide direct customer support; use analytics to develop effective resolutions 
• Monitor service metrics to ensure high customer satisfaction; identify training and process improvement needs 
• Mentor and coach team members and leaders; develop and execute training models for career growth and continuity 
• Ensure adherence to schedules and performance standards in line with company policies 
• Recommend and implement feedback mechanisms to improve customer satisfaction and response times 
• Support implementation of new systems and processes with a customer-centric approach 
• Provide input on changes to policies, procedures, and operational practices 
• Foster collaboration across departments (e.g., payroll, IT, HR, legal, compliance) and champion TriNet’s culture 

Qualifications 

Education 

• Bachelor’s/ Master’s degree in Human Resources, Business Administration, or related field (required)  
• Master’s degree or MBA (preferred) 

Experience 

• Overall 8+ yrs of experience, of which 5 years of experience in benefits administration, customer support, or HR operations  
• 2+ year’s experience in a People Management role is essential  
• Experience in a PEO or HR outsourcing environment is a plus 

Preferred Certifications 

• Certified Employee Benefits Specialist (CEBS) – International Foundation of Employee Benefit Plans  
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP)  
• Indian Payroll & Compliance Certification – from NIPM, SHRM India, or similar institutions  
• Lean Six Sigma Certification – for process improvement and operational excellence 

Skills & Competencies 

• Proficiency in benefits administration platforms and Microsoft Office Suite  
• Strong analytical and problem-solving skills  
• Excellent communication and interpersonal abilities  
• Ability to manage distributed teams across time zones  
• Strong organizational and time management skills  
• Experience in strategic planning and project execution  
• Ability to drive change and foster a collaborative team culture 

Work Environment 

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.  
• This position is 100% in office.   

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. 

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.