In PersonRequires travel between Norfolk, Hampton, and other VEC offices; reliable transportation is required.
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
Reliable transportation that allows travel to multiple work locations with minimal notice.
Ability to work weekends when applicable.
High school diploma, general education degree (GED), one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to work over 40 hours to meet business needs.
Ability to interact with employees at all levels in a courteous and professional manner.
Ability to stand, walk, and sit; regularly use hands to finger, handle, or feel; frequently lift or move up to 10 pounds; and occasionally lift or move up to 25 pounds.
Close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Responsibilities
Manage clinic flow while safeguarding patients’ needs and concerns during their visits.
Communicate delays to the Clinic Manager and team leads, and keep patients informed of delays.
Facilitate assistance with scheduled appointments, appointment miscommunication, and matters requiring approval outside the normal daily flow.
Resolve patient issues involving appointments, timeframes, communications, staff, and departments.
Receive guests and minimize interruptions that could delay doctors from seeing patients.
Spearhead Virginia Eye Consultants’ Concierge Service with the Director of Patient Experience.
Coordinate internal and community events with the CEO and Director of Patient Experience.
Keep satellite locations stocked with supplies and brochures and oversee their inventory.
Travel to satellite locations to ensure the organization’s service culture is observed and assist with operational decisions and issues.
Assist staff and patients with transportation, hotels, hearing-impaired appointments, and communications with the Surgery Department, ambulatory surgery center, and administrative assistants.
Oversee staff greeting patients upon arrival, anticipating patient needs, providing a farewell at departure, and training staff by example.
Desired Qualifications
Desire to gain industry knowledge and training.
Demonstrated initiative in accomplishing practice goals.
Ability to grow, adapt, and accept change.
Ability to create a positive work environment that is team-oriented and patient-focused.
Company: Virginia Eye Consultants Job Title: Patient Experience Coordinator Reports To: Operations Manager Location: Norfolk, VA and requires travel to all VEC offices. We pay mileage!
Pay: $18-20 DOE
The primary goal of this position is to ensure patients have a pleasant experience. The patient coordinator accommodates patient’s requests within the guidelines of Virginia Eye Consultants Service Manual.
THIS POSITION REGULARLY TRAVELS BETWEEN OUR NORFOLK AND HAMPTON LOCATIONS. Reliable transportation is required. Travel is paid in mileage and hourly rate.
• Manage the flow of our clinic, safeguarding any patient’s needs/concerns of their visit. • Communicate with Clinic Manager/Team leads of delays which may inconvenience our patients. Further keep the communications open to our patients of these delays. • Facilitate any items needing assistance with scheduled appointments/ miscommunication of same/anything out of the normal flow of the day needing approvals. • Resolutions on any patient issue relating to appointments, timeframes, communications with any and all staff and departments. • Receive all guests and minimize any interruptions which may delay our doctors from seeing their patients. • Spearhead, along with Director of Patient Experience, Virginia Eye Consultant’s Concierge Service, which provides our high-quality care with a personalized amenity for those patients with time frame demands. • Coordinate events with our CEO and Director of Patient Experience, internally and within the community, for the advancement of our practice and serving our patient base. • Keeping all satellite locations stocked with supplies/brochures and overseeing the inventory of same. • Travel to all our satellite locations ensuring our 5-star culture is being vigorously observed, while assisting with decisions/issues which may arise from daily operations within our satellites. • Assisting both staff and patients with transportation, hotels, hearing impaired appointments and communications with our Surgery Department, ASC and Administrative Assistants for our VEC partners. • This position oversees all staff properly greeting patients upon arrival, anticipating our patient’s needs while with us, providing a fond farewell upon their departure…along with training, by example, the same.
Other Skills and Abilities
Reliable transportation that would allow employee to go to multiple work locations with minimal notice
Ability to work weekends when applicable
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Ability to interact with all levels of employees in a courteous, professional manner at all times
Education
High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Perks:
Full Benefits Package - Medical, Vision, Dental and Life Insurance
401k + Employer Matching
Paid Time Off and Paid Holidays
Paid Maternity Leave
Optical Education Reimbursement
Competitive Base Pay
We offer health/dental/vision insurance, employer-paid life insurance, Paid Time Off (PTO), employer-matched 401k, monthly incentive programs, generous employee purchase program, family purchase events, certification reimbursements, a leadership team that knows everyone by name and loves to promote from within, and a whole lot more!
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.