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Full-Time

Customer Support Representative

Posted on 6/22/2024

Affinity

Affinity

201-500 employees

AI-driven relationship management and analytics

Food & Agriculture
Data & Analytics
Cybersecurity
AI & Machine Learning

Compensation Overview

$52k - $78kAnnually

Mid, Senior, Expert

Remote in Canada

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • At least 3 years of experience in a SaaS Customer Support role
  • Excellent communication skills both written and verbal
  • High school diploma
  • Passionate about helping others
  • Team-oriented and love partnering with others
  • Love learning and mastering all nuances of the product
  • Flexibility and adaptability to rapid change
  • Active listener and problem solver
  • Experience navigating a CRM
Responsibilities
  • Provide stellar service for Affinity’s client base through chat, email, and screen share
  • Document feedback and share insights with Product and Engineering teams
  • Troubleshoot product bugs and resolve client concerns
  • Produce self-help resources like knowledge base content and video snippets
  • Ensure client success with the solution and related integrations through effective education

Affinity.co leverages artificial intelligence to analyze and manage professional relationships by centralizing and interpreting data from emails, calendars, and external sources. This technological approach ensures an organized, updated view of relationship networks, which can greatly enhance networking and business opportunities. As a specialist in AI-driven relationship management, working here means contributing to cutting-edge technology that shapes how businesses connect and thrive in their industries.

Company Stage

Series C

Total Funding

$133.5M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

3%

2 year growth

0%

Benefits

Daily lunches

Commuter passes

Flexible PTO

Free events

Health insurance