HEXAWARE

AI-driven global IT services provider

Enterprise Service Management Tech Lead

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeIndiaNo salary listedIn-person

About the Job

Requirements

Experience implementing IT service management (ITSM) solutions using industry best practices.
Experience implementing the ServiceNow platform, developing custom applications, and building complex integrations.
Hands-on experience developing ServiceNow scripts, including Business Rules, Script Includes, fix scripts, workflows, UI Actions, UI Policies, client scripts, and inbound email scripts.
Experience with Service Portal and widget creation.
Experience with REST- and SOAP-based integrations, including creating scripted REST and SOAP APIs.
Knowledge of OAuth 2.0 authentication, certificates, and MID Server.
Experience implementing ServiceNow projects in domain-separated instances.
Experience implementing ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases.
Knowledge of MID Server installation and management.
Experience implementing LDAP, Active Directory, and single sign-on (SSO).

Must Have Experience • Experienced in implementation of ITSM solution using industry best practices. • Experienced in implementation of platform & Custom app platform development of Custom app and complex integrations • Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound • Good experience of Service Portal and widget creation • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation • Knowledge of Authentication via Auth 2.0, certificates and Mid Server • Implemented ServiceNow project in Domain separated instance • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. • Good knowledge of MID Server installation and management • Experience of custom applications development • Experience of LDAP/Active Directory/SSO implementation • Experience of Orchestration use case implementation

About the Company

HEXAWARE

AI-driven global IT services provider

HEXAWARE provides IT consulting, enterprise platform management, and BPO services to large enterprises, helping clients in banking, insurance, and utilities with AI-powered digital transformation. It delivers technology-enabled solutions that automate processes, modernize IT, migrate to cloud, develop and manage applications, manage data, and enhance cybersecurity under customized contracts. The company differentiates itself by integrating AI-driven automation, cloud, data management, security, and BPO across the full IT stack for large-scale transformations. Its goal is to improve operational efficiency, reduce costs, and enable smarter decision-making for its customers.

Company size: 10,001+
Company stage: IPO
Headquarters: Navi Mumbai, India
Founded: 1990

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