Service Corporation International

Provides funeral services, cemeteries, & cremation

Family Care Specialist

Customer Experience & SupportPosted on Nov 10

Full-timeAppleton, WI, USA$40k - $80kIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Certification in processes and procedures related to the family service guidebook, interment verification, and blind check (I.R.L.A., IOA, etc.) is required.
No prior experience is required.
Ability to communicate effectively with associates, contractor personnel, and client families.
Ability to work productively with minimal supervision and achieve work objectives in a timely manner.
Ability to resolve routine problems promptly and effectively.
Ability to adapt to changes in priorities.

Responsibilities

Builds at-need charts.
Verifies at-need files before sending them for verification.
Performs blind checks.
Follows up on memorial renderings, processes, and timelines.
Notifies families when flowers are placed.
Sets Arrangement Continuation Appointments.
Designs memorials.
Serves at-need cemetery families who currently own property.
Sets follow-up visits at the at-need arrangement conference.
Logs information for Family Service Counselors.
Meets with funeral home at-need families.

Our associates celebrate lives. We celebrate our associates.

Assist the Family Service Counselors with interment verifications, blind checks and memorials.

JOB RESPONSIBILITIES

Builds at-need charts
Verifies at-need files before sent for verification
Performs blind checks
Follows up with memorial renderings, processes and timelines
Notifies families when flowers are placed
Sets Arrangement Continuation Appointments
Designs memorials
Serves at-need cemetery families that currently own property
Sets follow-up visits at the at-need arrangement conference
Logs information for Family Service Counselors
Meets with funeral home at-need families

MINIMUM REQUIREMENTS

Education

High School diploma or equivalent

Certification

Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)

Experience

None

Knowledge, Skills & Abilities

Ability to communicate effectively with associates, contractor personnel and client families
Ability to work productively with minimal supervision; achieves work objectives in a timely manner
Ability to resolve routine problems promptly and effectively
Ability to adapt to change in priorities

Compensation: $40,000 to $80,000 earning potential

#SCI

Postal Code: 54911Category (Portal Searching): SalesJob Location: US-WI - Appleton

About the Company

Service Corporation International

Provides funeral services, cemeteries, & cremation

SCI is the leading provider of death care products and services in North America, operating funeral homes and cemeteries under the Dignity Memorial brand. It offers end-of-life services such as funeral planning, cremation, and cemetery property and services, delivering a consistent experience under Dignity Memorial. Its large, geographically diverse footprint with a mix of standalone and combined funeral-home/cemetery locations gives broad access and a standardized service offering. Its goal is to serve families with comprehensive, value-based death care and maintain market leadership in North America.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Houston, TX
Founded: 1962

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