Hotel General Manager
$200k - $240k/yr
Expert
Bachelor's
Breckenridge, CO, USA
In Person
Business & Strategy
About the job
Requirements
- A four-year college degree or equivalent education/experience is required.
- Previous experience as General Manager or Assistant General Manager at a similar-size and similar-type hotel is required.
- Previous experience as Department Head at the same facility is required.
- Advanced knowledge of hospitality and business management is required.
- Considerable working knowledge of other major areas and the ability to integrate and communicate that information are required.
- The ability to study, analyze, and interpret complex activities or information to improve known practices or develop new approaches is required.
- The ability to make decisions with only general policies and procedures for guidance, while keeping the General Manager informed of general direction, is required.
- Highly developed communication skills to negotiate, convince, sell, and influence managerial personnel, hotel guests, and corporate clients are required.
- Excellent speech and writing skills to communicate with managers, guests, and employees are required.
- Literacy skills necessary for reports, policies, and procedures are required.
- The role requires vision to visually inspect the hotel; mobility to walk through the front and back of the hotel; the ability to climb approximately 20–30 steps 10% of the week; and the physical ability to regularly inspect all interior and exterior areas of the facility.
Responsibilities
- Manage overall hotel operations, including profitability, guest service, product quality, cleanliness, and property maintenance, within approved plans and company policies and procedures.
- Lead the Executive Committee, communicate with each member, coordinate department operations and special projects, help identify problems and solutions, and guide the committee in addressing hotel problems and opportunities in the property's financial interests.
- Develop the annual operating budget as an operating plan defining required achievement levels, and ensure budgeted revenues, costs, and profits through accounting diligence, expenditure controls, and accounting practices.
- Set written quarterly priorities and key objectives for each department head, including action plans and completion dates; follow up on implementation and take corrective action when objectives are not met.
- Forecast operating staff and cost expenditures monthly, and guide department heads in business planning based on forecast sales and costs.
- Review financial statements monthly to correct problems, ensure spending is in line, and plan for future business; review and approve departmental other-expense items and regularly review major expenses.
- Develop hotel and company loyalty and employee morale, communicate with, counsel, and assist staff development, remain available to hourly personnel under the open-door policy, and attend monthly department employee meetings when possible.
- Conduct performance appraisals and personal development plans for management staff; identify substandard performance by managers, outline improvement actions, and take corrective or disciplinary measures.
- Ensure hotel management staff have the experience, knowledge, and ability to meet job requirements, and review controls to ensure adherence and protect hotel property and assets.
- Review wage and salary increases for compliance with wage scales and company compensation policies.
- Review future room-night bookings and banquet sales quarterly, identify weak periods early, and implement yield-management practices.
- Review pricing quarterly, including cost increases and competitive pricing in room rates, restaurant, lounge, and banquet areas; recommend and implement price increases in a timely manner.
- Personally inspect guest rooms, public areas, back-of-house areas, and banquet setups; ensure written lists of corrective actions are developed for housekeeping, maintenance, and operating departments.
- Establish a friendly, courteous, service-oriented approach to guests through leadership and example; establish and implement guest-service standards for all departments, periodically review standards, and identify problems and corrective actions.
- Ensure ongoing repair and upkeep of the facility, landscape, and equipment by developing and implementing a preventive-maintenance program.
- Develop the annual sales and marketing plan and monitor implementation of its action steps.
- Review sales solicitation activities, room-night productivity, and group room rates sold; review individual productivity, take corrective action, and provide guidance; evaluate market mix and act to increase business; support key-account solicitation by reviewing contracts, meeting with the sales department, and contacting key accounts in person and by phone.
- Monitor food and beverage promotion programs and sales levels, taking corrective action as required to address negative sales trends.
- Maintain credit policies at Front Office, Sales, and Catering; attend credit meetings, assist in developing action plans, supervise collection of major accounts, review aging reports, and approve write-offs.
- Review Front Office results to maximize room revenue, identify problem areas, and initiate solutions.
- Represent the hotel in the local community and position it as a good corporate citizen involved in and supportive of community affairs.
- Ensure all company policies and procedures are fully implemented throughout the hotel.
About the company
Sage Hospitality Group develops, invests in, and manages hotels and restaurants, focusing on creating experiential lifestyle properties that become part of their local communities. They run hotels and run their own restaurants through Sage Restaurant Concepts, using an integrated approach that combines development, ownership, and operating expertise. Unlike many operators who only manage properties, Sage acts as a developer and investor for urban and resort markets and has rebuilt projects like Denver’s Union Station, showing a hands-on, destination-driven strategy rather than just a place to sleep. Their portfolio includes over 100 hotels and restaurants, and they continue to expand under new leadership with the goal of becoming the nation’s favorite lifestyle hospitality company and a preferred destination for guests and communities alike.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Denver, Colorado
Founded
1984
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Simplify's Take
What believers are saying
- Sage added The Pierside in March 2026, its 11th independent property in under two years.
- July 2026 brought The Ritz-Carlton, Indianapolis, strengthening luxury franchise credibility.
- Hotel Vandivort joined Sage's Independent Hotel Collection, broadening its Midwest lifestyle footprint.
What critics are saying
- Denver Gazette on March 13, 2026 quoted del Olmo warning cautious 2026-2027 growth.
- Revelio data shows headcount fell 6.9% from 2023 to 2026, signaling operating pressure.
- Economic contraction would hit Sage's discretionary lifestyle demand and project pipeline hardest.
What makes Sage Hospitality Group unique
- 2026 leadership transition kept founders engaged while Daniel del Olmo became CEO.
- Sage runs hotels, restaurants, branding, and real estate through one integrated operating model.
- Its independent-lifestyle portfolio spans 110-plus venues across 14 states, including two Ritz-Carltons.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account/Flexible Spending Account
- Life Insurance
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- 401(k) Retirement Plan
- 401(k) Company Match
- Tuition Reimbursement
- Employee Discounts