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Kaiser Permanente

Integrated healthcare provider and payer platform

Certified Optometry Assistant

Clinical Support & Patient AdministrationUpdated on Nov 10
Full-timeBeaverton, OR, USANo salary listed

About the Job

Requirements

  • At least two years of full-time employment in an optometric or ophthalmic practice under an optometrist or ophthalmologist, or successful completion of a JCAHPO-accredited ophthalmic medical technology program, or one year in a healthcare back-office provider support role with on-the-job training in Kaiser Permanente's Optometry training program when available.
  • A high school diploma or General Education Development (GED) is required.
  • Within 24 months of hire, obtain one of the following: Paraoptometric Assistant Certificate from the American Optometric Association; Certified Ophthalmic Technician from the International Joint Commission on Allied Health Personnel in Ophthalmology; Paraoptometric Technician Certificate from the American Optometric Association; or Certified Ophthalmic Assistant from the International Joint Commission on Allied Health Personnel in Ophthalmology.
  • Obtain Registered Medical Assistant certification in Washington within two months of hire.
  • Demonstrate competence with ophthalmic instruments, including an autorefractor, auto-lensometer, non-contact tonometer, Titmus vision tester, Snellen chart, visual acuity projector, and visual field testing equipment.
  • Demonstrate proficiency using instruments and equipment for preliminary and ancillary testing and applying eye drops.
  • Familiarity with optometric and optical terminology, instruments, and equipment.
  • Ability to function effectively in a professional environment within a managed practice organization.

Responsibilities

  • Record patients' medical and visual histories; review and prepare clinical information for doctors, take and record patient vital signs in the electronic medical record when indicated, and perform appropriate pre-testing, including assessment of gross visual skills, extraocular muscle action, and pupillary reflexes.
  • Perform optical coherence tomography (OCT), visual field testing, and diabetic photography; maintain accurate records and reports as instructed by the doctor; instill eye drops when ordered; and assist with therapeutic procedures such as foreign body removal.
  • Receive and process phone calls and other patient communications, assess situations, and manage triage accordingly.
  • Manage doctors' schedules, including booking appointments.
  • Maintain diagnostic and therapeutic instruments and equipment in clean, accurate working condition; assess instrument condition and arrange repairs or recalibration as needed.
  • Maintain instruments and medications for ophthalmic therapeutics and ensure they are available and sterile.
  • Respond to patient concerns and resolve them or forward them to the appropriate person or area.
  • Coordinate patients' optometric care with optical dispensing, membership services, family practice, ophthalmology, pharmacy, and other Kaiser Permanente departments and services.
  • Follow Kaiser Permanente policies, procedures, behavior guidelines, and standards for patient treatment and confidentiality of care.
  • Perform other duties as assigned.
  • Travel to the listed locations: LVK, SAL, ORC, RKW, CEC, CIN, BVT, SST, TNB, NLR, and SKY.

Desired Qualifications

  • Three years of previous experience in an optometric or other ophthalmic practice.
  • Basic knowledge of Kaiser Permanente policies, procedures, philosophy, and culture.
  • Thorough knowledge of basic science and optics, and familiarity with optometric or ophthalmic procedures related to preliminary testing.
  • Basic knowledge of instilling optometric diagnostic and therapeutic pharmaceuticals in the practice of optometry.
  • Working knowledge of HealthConnect.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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