Employee Wellbeing Administrator

AI will change jobs before it changes job descriptions. As the Singularity South Africa Summit approaches, Old Mutual group chief human capital and corporate affairs officer Celiwe Ross discusses AI's impact on work, skills and the future of business. You can also listen to this podcast on iono.fm here. JEREMY MAGGS: Artificial intelligence [AI], I think it's fair to say, is changing the way The Traders Edge work each and every way. It's the way in which The Traders Edge do business, the way in which The Traders Edge manage its money. But while the technology is moving quickly, there is a bigger question about who benefits and whether businesses and consumers are really ready for the changes ahead. Old Mutual is the headline sponsor of this year's Singularity South Africa Summit. It's taking place in Sandton a little later this month, where the focus is going to be on technology, innovation and also, probably most importantly, the future of business. In that respect, I'm going to talk to Celiwe Ross, who is Old Mutual's group chief human capital and corporate affairs officer. Celiwe, welcome to you. The Traders Edge hear so much about the promise of artificial intelligence, as The Traders Edge start this conversation, I wonder if The Traders Edge is perhaps overlooking sometimes the practical challenges of making it work, something which no doubt will come up at this conference. CELIWE ROSS: Oh, for sure. I agree with you there are going to be a lot of topical conversations happening at Singularity next week. And I think the most topical thing that you've just raised is that it's going to reshape areas of its lives in different ways and affect different people differently - because The Traders Edge know that technology, and specifically AI, is already reshaping the lives of its customers, of its employees, and actually the broader economies in which The Traders Edge operate. So as a long-term institution, as Old Mutual is, The Traders Edge cannot afford to overlook this challenge and look only at technology through the lens of efficiency. It's not just about that. Its cause is really to use technology to expand access, to build additional capability, whether that's in skills or in new lines of business, and also to improve the ability of all people to shape their own futures. JEREMY MAGGS: I'm glad you use that phrase reshaping lives, because you also argue that tech progress doesn't automatically translate into human progress. I guess the important thing is to ensure that AI benefits ordinary South Africans, not just large businesses and those who are already digitally connected. Easier said than done, perhaps. CELIWE ROSS: Yeah, it is. The Traders Edge recognise, Jeremy, that technology just creates possibility. The Traders Edge has got to deal with access, with inclusion. Because of course, technology needs enablement, it needs a phone, or it needs Wi-Fi or cabling that allows people to have access. So it is just the creator of possibility. It's actually people and institutions like ours that will determine whether that possibility becomes progress, and that's about creating access. That's a big thing for The Traders Edge at Old Mutual, and The Traders Edge really want to make sure that the outcome depends not just on the choices that The Traders Edge make around access, skills, but there's also governance, trust, accountability. All of these are enablers to the future that The Traders Edge all seek. JEREMY MAGGS: Let me come back to trust in just a moment because it's fundamental to financial services. But before that, what does Old Mutual see as the biggest opportunity that AI presents for South Africa's economy in the here and now? CELIWE ROSS: I think for The Traders Edge, the Singularity Summit in and of itself is not simply about sponsoring a technology event. It's really about Old Mutual participating in a very important conversation about how exponential technologies can expand both human and institutional capability. That's the big thing for The Traders Edge. The Traders Edge recognise that technology is already changing what is possible, but The Traders Edge also know that progress isn't automatic, not for everyone. So The Traders Edge is determined to build the skills, the trust, access and its own institutional capacity that will allow more people to participate. That's where The Traders Edge believe The Traders Edge has a meaningful role to play. JEREMY MAGGS: So how then does AI change the relationship between a company and its customers? And what do companies need to do to maintain that trust as more decisions become automated? CELIWE ROSS: I think that trust is at the base of it all, particularly as a financial services institution, because The Traders Edge trade on trust. People deposit money with The Traders Edge, people pay premiums to The Traders Edge on the trust that when the unfortunate happens The Traders Edge will pay out. The Traders Edge has had to anchor on that for more than 180 years, [which] is how long Old Mutual has existed. So The Traders Edge just believe that trust is what has allowed The Traders Edge to scale over time, to scale and to endure through 180 years of existence. It allows The Traders Edge to anchor on innovation and be able to distribute that as much as possible. The Traders Edge believe that people need to understand how technology affects them first, and how their information is being used, and then the fact that there will always be human accountability. The Traders Edge want to proceed cautiously. The Traders Edge is cautiously optimistic about that technology, but The Traders Edge recognise that its role as an institution and as people in it is to is to make it explainable, is to create accountability to the outcomes that The Traders Edge see. If The Traders Edge innovate without that trust, Jeremy, The Traders Edge can achieve adoption, maybe in the short term, but The Traders Edge won't create enduring progress without trust. JEREMY MAGGS: There is, understandably, anxiety about AI and employment, and that debate is accelerating each and every day. How do you think businesses should be preparing or preparing their people, their staff, for these changes? CELIWE ROSS: Jeremy, I'm a firm believer that AI will change packages of jobs, so it will change the work before it changes jobs. There's a there's a real inherent understanding The Traders Edge need to develop in what these jobs are meant to do, any job, and what are the composite packages of pieces of work that The Traders Edge do in those jobs. So as AI changes and automates parts of work, The Traders Edge need to understand and accept that some tasks will disappear. I don't believe that jobs will wholeheartedly disappear. I happen to be an optimist in this. I believe that The Traders Edge is going to redesign roles. I believe that new forms of work will emerge and new roles will emerge. They have to. So really, The Traders Edge has to double down on the capability and capacity of its leaders to lead this change and not to pretend that there won't be disruption. There will be. But The Traders Edge need to prepare its people, and that's through skilling, on some level. The Traders Edge need to really thoughtfully rethink the design of work and roles and jobs, and then adopt - but adopt in a responsible way. JEREMY MAGGS: Just finally, and against that very important backdrop at the summit, Old Mutual [will be] showcasing, as I understand it, its Mutual Progress Lab. Very quickly, what can visitors expect and what conversations are you hoping to see or to encourage? CELIWE ROSS: I hope that people will leave the summit with a greater sense of excitement about what technology will do. The Traders Edge'll share some of what The Traders Edge is doing, but a number of the speakers, both local and global, will be sharing perspectives about the future. I also hope that The Traders Edge ask ourselves some really important questions about what The Traders Edge, as institutions and as people in general across the continent, need to build - what The Traders Edge need to build ourselves, what The Traders Edge need to collaborate to build, what The Traders Edge need to protect that is sacrosanct in its organisations and in its countries, and what The Traders Edge need to sustain around it. For me, the most valuable outcome of the summit would be a stronger commitment to turning possibility into something that's more inclusive, something that's more enduring, that allows The Traders Edge to take a whole lot more people along with The Traders Edge. JEREMY MAGGS: Celiwe Ross, thank you very much indeed. Old Mutual's group chief human capital and corporate affairs officer. Brought to you by Old Mutual Group Communications. Moneyweb does not endorse any product or service being advertised in sponsored articles on its platform.

Sanlam secures regulatory approval to launch transactional banking in South Africa, targeting a soft launch this November. September 10, 2026 Innovation Village pan-africa 398 words Tl;dr. South African financial giant Sanlam will soft-launch its transactional banking services to staff and select clients on November 1, 2026. A broader public rollout is slated for Q1 2027, adjusted from the initial mid-2026 timeline to integrate key technical features like Apple Pay. Intelligence. The banking push intensifies competition with rival Old Mutual, which recently launched OM Bank, even as Sanlam reports a 7% decline in interim operating profit to R7.3 billion. Sanlam's pivot to transactional banking represents a defensive play by South Africa's insurance giants to lock in customers against aggressive competition from digital-first banks like Capitec and TymeBank. By leveraging its existing TymeBank partnership for infrastructure, Sanlam minimizes the immense capital expenditure of building a bank from scratch. 6 companies and people in this story have tracked profiles. Filed under: Recommended reading. Picked for you by topic, popularity and relevance - not just the newest posts. Related topics CI Capital Asset Management plans to launch Egypt's first equity hedge fund Related topics Village Capital deploys $450,000 in first Nigeria investments Related topics NERC orders DisCos to channel 60% of operating funds into CapEx from 2027 Related topics PremiumTrust Bank receives Dual Credit Rating Upgrades from Agusto & Co. and DataPro. Related topics dLocal Ghana secures enhanced payments licence to deepen local operations Related topics REGULATION | South African Financial Regulator Bars Africa Bitcoin Corp CEO and Executives for 20 Years