Hiver

Gmail-integrated helpdesk and collaboration platform

AI Senior Quality Assurance Engineer

Test Automation EngineeringUpdated on Nov 13

Full-timeBengaluru, Karnataka, IndiaNo salary listedHybrid

About the Job

Requirements

At least 4 years of experience in software quality engineering.
Hands-on quality assurance experience on customer-facing artificial intelligence features such as agents, copilots, retrieval-augmented generation, or classification.
A track record of building and maintaining golden datasets from real customer data.
Experience designing evaluations using rubrics, large language model as judge, and regression runs on every prompt or model change.
Strong coded automation skills using Python or TypeScript, pytest or Playwright, and continuous integration, to replace manual quality assurance.
Judgment to own the release bar for a non-deterministic product.

Responsibilities

Own end-to-end quality for assigned product areas and features.
Design, review, and execute comprehensive functional, regression, and integration test strategies.
Lead feature-level release sign-offs in collaboration with engineering and product.
Debug failures across user interfaces, backend systems, and application programming interfaces to identify root causes.
Work closely with Customer Support to reproduce, analyze, and prevent customer-reported issues.
Build, extend, and maintain automated test suites for user interfaces, application programming interfaces, and backend services.
Improve test reliability by identifying and fixing flaky tests.
Reduce manual regression time through automation return on investment.
Integrate automated tests into continuous integration and continuous delivery pipelines and ensure fast feedback cycles.
Collaborate with developers to shift quality left through testability, better coverage, and early validation.

About us:

Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.

We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.

Opportunity:

We are looking for a AI Senior QA Engineer who will play a critical role in ensuring high product quality, reducing release risks, and scaling automation across teams. This is a hands-on, high-ownership individual contributor role where you will influence quality practices, collaborate deeply with engineers, and act as a quality champion within your product area.This role goes beyond test execution—you will help define how quality is built into the system while still being deeply involved in automation, debugging, and release rreadiness.

What you will do?

Quality Ownership & Execution
Own end-to-end quality for assigned product areas/features.
Design, review, and execute comprehensive test strategies (functional, regression, integration).
Lead feature-level release sign-offs in collaboration with engineering and product.
Actively debug failures across UI, backend, and APIs to identify root causes.
Work closely with Customer Support to reproduce, analyze, and prevent customer-reported issues.
Automation & Engineering Excellence
Build, extend, and maintain automated test suites for UI, API, and backend services.
Improve test reliability by identifying and fixing flaky tests.
Drive reduction in manual regression time through automation ROI.
Integrate automated tests into CI/CD pipelines and ensure fast feedback cycles.
Collaborate with developers to shift quality left (testability, better coverage, early validation).

What we’re looking for?

4+ years of experience in software quality engineering.
Hands-on QA experience on customer-facing AI features such as agents, copilots, RAG or classification.
A track record of building and maintaining golden datasets from real customer data.
Experience designing evals: rubrics, LLM-as-judge, and regression runs on every prompt or model change.
Strong coded automation (Python or TypeScript, pytest or Playwright, CI) that replaces manual QA.
The judgement to own the release bar for a non-deterministic product.

About the Company

Hiver

Gmail-integrated helpdesk and collaboration platform

Hiver helps teams manage customer support and sales queries directly from Gmail by turning emails into collaborative, assignable tasks. It works inside the Gmail inbox, where team members can assign emails to colleagues, track status, add notes, and collaborate without leaving their inbox. The product also provides analytics, automation, and integrations with other business tools to streamline workflows while maintaining the familiar Gmail interface. Compared with competitors, Hiver differentiates itself by embedding helpdesk and CRM-like collaboration directly in Gmail, focusing on ease of use for small and medium-sized businesses and expanding features to include analytics and automation without requiring a separate, complex software suite. The company’s goal is to simplify email-based collaboration and transform everyday email threads into organized, trackable customer interactions for teams worldwide.

Company size: 201-500
Company stage: Series B
Total funding: $30M
Headquarters: San Jose, CA
Founded: 2011

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