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Sutherland

Global BPO providing customer lifecycle management

LCM Project Manager

Project ManagementConfirmed live in the last 24 hours
Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

  • Three to four years of experience is listed, and the qualifications specify four or more years of work experience.
  • Experience in research and development lifecycle management work; healthcare is preferred, and automotive experience may also be considered.
  • A Bachelor's or Master's degree in Mechanical or Electrical Engineering is required, along with project management knowledge.
  • Understanding of project management tools, including Microsoft Project and Agile Scaled Agile Framework.
  • Strong technical background in research and development engineering disciplines such as electronics, software, or mechanics, to manage multidisciplinary research and development stakeholders.
  • Strong cross-functional stakeholder and perception management skills.

Responsibilities

  • Execute small innovation projects within agreed timelines, budgets, and resource constraints, which may involve reusing existing solutions, managing a sub-section of a larger project, or leading small single-discipline projects that contribute to a broader initiative.
  • Participate actively in change efforts and establish effective relationships with internal and external stakeholders while working under general supervision.
  • Provide and implement small design projects within specifications, timelines, budgets, and staffing constraints, managing a small project team within a larger initiative to execute a specific sub-process.
  • Apply basic planning and estimation methods for resources, time, and risk in the design discipline, while developing an understanding of project management methodologies, organizational structures, and end-to-end processes.
  • Collaborate with project teams and stakeholders to track progress against milestones, identify and mitigate risks through proactive planning, and escalate issues to senior management when necessary.
  • Assist in developing detailed project plans covering scope, timelines, budget, resource allocation, dependencies, and communication plans.
  • Maintain accurate, up-to-date project documentation, including project plans, meeting minutes, and status reports, to support transparency and knowledge transfer.
  • Develop project management skills through training, knowledge sharing with senior colleagues, and feedback from project stakeholders.
  • Communicate project updates to team members, clients, and management; facilitate progress meetings, address concerns, and solicit feedback to align stakeholders on project goals and expectations.
  • Understand and respond to customer needs and feedback throughout the project lifecycle, including gathering initial requirements, incorporating feedback into project iterations, and ensuring the final solution addresses customer needs.
  • Use judgment within defined procedures and practices to select appropriate actions and apply analytical skills to resolve medium-complexity requests efficiently.

Desired Qualifications

  • PMP certification is desirable.
  • Healthcare research and development lifecycle management experience is preferred.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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