Full-Time
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Goodwill Industries of New Mexico
51-200 employees
Nonprofit delivering job training and services
Compensation Overview
$16.25/hr
Albuquerque, NM, USA
In Person
Bachelor's
 Operations & Logistics (1) |
|---|
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- Understanding of e-commerce platforms.
- Experience with platform configuration and optimization.
- Technical troubleshooting skills.
- Strong writing, proofreading, and editorial skills.
- Organizational, time management, and customer service skills.
- Ability to manage multiple priorities and work independently.
- High School Diploma/GED.
- Two years of progressive retail work experience, including one year of supervisory experience, or an equivalent combination of education and experience.
- Ability to pass a criminal background check and drug test.
- Valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, a dependable vehicle, and a clean driving record.
- Supervise listers, shippers, and photographers to ensure a productive work environment.
- Oversee the quality of goods listed on the website and ensure timely shipments.
- Manage records and reports, including daily sales and listing totals.
- Maintain a positive public image through a clean work environment and attractive listings.
- Safeguard merchandise and the facility and ensure security precautions.
- Provide customer service and resolve customer complaints.
- Ensure compliance with Goodwill policies, including loss prevention, HIPAA, and CARF standards.
- Support the E-Commerce Operations Manager in personnel actions and employee supervision.
- Maintain confidentiality and perform other assigned duties.
- Lead the development and execution of e-commerce strategy to drive sales growth.
- Oversee online sales platforms, ensuring accurate listings, competitive pricing, and efficient order fulfillment.
- Manage inventory flow, pricing, and merchandising to optimize revenue.
- Ensure high-quality product listings and photography.
- Analyze sales data and key performance indicators to inform business decisions.
- Supervise and develop e-commerce team members.
- Ensure compliance with e-commerce regulations and internal policies.
- Collaborate with cross-functional teams to drive business results.
- Stay up to date on e-commerce trends and best practices to drive innovation and improvement.
- Manage daily operations and train associates on tasks.
- Serve as manager on duty in the E-Commerce Operations Manager's absence.
- Oversee daily customer service ticket resolution.
Goodwill Industries of New Mexico operates as a non-profit that helps people find work and get social services. It runs 20 retail stores and donation centers that sell donated clothing, housewares, and furniture to fund its programs. The organization offers free job skills training, job search help, veteran services, and monthly community career fairs. It partners with the New Mexico Corrections Department to assist formerly incarcerated individuals with reentry into the community and to reduce recidivism. Unlike others that rely on grants, Goodwill NM funds its services through the sale of donated goods, making its model self-sustaining. Its goal is to strengthen New Mexico’s workforce by equipping residents with skills, connecting them to employers, and supporting successful reentry and social services.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Albuquerque, New Mexico
Founded
N/A
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Simplify's Take
What believers are saying
- Applications opened for an August 2026 five-week paid training cohort in Albuquerque.
- The May 2026 21st store improves donation access near Costco and Sam's Club shoppers.
- ProPublica's 2025 filing shows $31.0 million in program services revenue and strong scale.
What critics are saying
- Retail donations fund 88% program spending; weak thrift traffic quickly strains operations.
- The 2026 Renaissance expansion adds overhead if Albuquerque donation volumes soften after opening.
- A future EEOC or wage complaint would damage Goodwill's mission brand and hiring pipeline.
What makes Goodwill Industries of New Mexico unique
- Goodwill Industries of New Mexico runs 21 locations statewide, including the 2026 Renaissance store.
- Its 2026 Opportunity Center pairs retail with free job training and career services.
- Veteran Family Services and TrialWorks combine housing help, paid training, and case management.
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Benefits
Flexible Work Hours