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Hedepy

Online therapy platform with certified therapists

Client Success Specialist - B2B Clients

Customer SuccessConfirmed live in the last 24 hours
Full-timeRemote in CzechiaNo salary listed

About the Job

Requirements

  • Have 1–3 years of experience as a Customer Success Manager, Account Manager, or in another B2B customer-care role.
  • Be comfortable presenting to people and on camera, and communicate information clearly and engagingly in webinars and trainings.
  • Demonstrate empathy and the ability to build trust with clients, including HR directors and CEOs dealing with sensitive topics.
  • Analyze service-usage statistics and explain their meaning to clients.
  • Have daily working proficiency with CRM systems, Excel or Google Sheets, and presentation tools.
  • Speak Czech or Slovak fluently and communicate in English.

Responsibilities

  • Participate in client communication during the sales process, no later than contract signing, to ensure a smooth handoff and understand client needs.
  • Prepare implementation plans, configure the system, and create company landing pages.
  • Support internal client-company communications so employees learn about Hedepy and feel comfortable using the service.
  • Serve as the main contact for HR managers and company leadership, handling questions, requests, and sensitive or crisis situations.
  • Track contract expiration dates and arrange renewals in a timely manner.
  • Re-engage clients with low service usage and identify ways to reactivate them.
  • Identify client needs and opportunities to expand cooperation through additional services, especially educational activities.
  • Monitor client satisfaction and collect feedback, testimonials, and references.
  • Organize onboarding webinars with instructors.
  • Help prepare and deliver Hedepy Breakfast events for clients.
  • Create communication and reactivation materials with the team and marketing.
  • Regularly report service-usage data to clients and propose next steps based on the data.
  • Share client feedback with the development team and propose improvements to the client journey.
  • Prepare renewal contracts and amendments, check billing documents, and create vouchers.

Desired Qualifications

  • Experience organizing events or webinars.
  • Basic sales skills.
  • Interest in psychology and mental health, or a background in benefits or HR tools.
  • Experience in a startup environment.

About the Company

Hedepy

Online therapy platform with certified therapists

Hedepy provides online psychotherapy and counseling through a secure browser-based platform, connecting clients with certified therapists for remote therapy sessions. How it works: clients sign up on Hedepy, browse a network of qualified therapists, and schedule sessions at a fixed rate of 1,290 CZK per session. If a session doesn’t meet expectations, Hedepy covers the cost, ensuring client satisfaction. This model emphasizes easy access, geographic independence, and a straightforward payment structure. Hedepy differentiates itself by combining a transparent pricing guarantee with a wide pool of vetted therapists and a user-friendly, secure online experience for mental health care. The goal is to make mental health care more accessible and convenient, reducing barriers to seeking help and supporting people through stress, anxiety, relationship issues, self-confidence challenges, and life changes.

Company size
51-200
Company stage
Debt Financing
Total funding
$10.6M
Headquarters
Prague, Czechia
Founded
2020

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