Epic Analyst - Epiccare Inpatient/ASAP

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The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Epic Analyst – EpicCare Inpatient/ASAP.

The Epic Analyst – EpicCare Inpatient/ASAP assists Associate Epic Analysts on the team and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The Epic Analyst – EpicCare Inpatient/ASAP facilitates day-to-day application support and resolving application issues and provides day-to-day application support and resolving application issues.

Core Responsibilities:

• Serves as a support contact for application end‐users. Identifies issues and works to resolve them.
• Designs, develops, implements, and maintains the application.
• Supports all phases of testing and document workflow design.
• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Provides day-to-day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.
• Assists with analyzing the impact of information technology in clinical work processes.
• Participates in on-call rotations and support.
• Attends and participates in applicable committees.
• Maintains regular communication with team members and participates in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Becomes knowledgeable about UHealth’s policies, procedures, and business operations.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

DEPARTMENT SPECIFIC JOB FUNCTIONS  

As an Epic Analyst – EpicCare Inpatient/ASAP, you will report to the Senior Manager and will be responsible for:

• Providing oversight and leadership to Associate Epic Analysts on the team  

• Implementing, building, and modifying the application   

• Collaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access  

• Providing day-to-day application support and resolving application issues 
• Serve as a support contact for application end‐users  

• Design, develop, implement, and maintain the application   

• Support all phases of testing and document workflow design  

• Perform the analysis of information technology in clinical work processes and validate the impacts to the workflow  

• Identify issues and work to resolve them  

• Provide day-to-day application support, evaluate and resolve service tickets, implement requested application changes, and retrieve requested data in a timely manner  

• Collaborate with trainers on application changes and new features to develop documentation and training strategies  

• Assist with analyzing the impact of information technology in clinical work processes  

• Adhere to internal controls and reporting structure  

• Participate in on-call rotations and support  

• Attend and participate in applicable committees  

• Maintain regular communication with team members and participate in weekly project team meetings  

• Review the status of projects and issues on an ongoing basis with leadership  

• Become knowledgeable about UHealth’s policies, procedures, and business operations  
  

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. 

MINIMUM QUALIFACTIONS:

• Bachelor’s degree in relevant field
• Minimum 3 years of relevant experience preferably in healthcare or healthcare-related organization  
• Epic ClinDoc, Orders, and ASAP Certifications required
• At least 2 years of Epic build experience preferred
• Previous operational, project management, and organizational skills preferred
• Familiarity with clinical workflows preferred
• Understanding of emergency department workflows and integration points, especially regarding patient movement (ADT) and charging preferred 
• Microsoft Office Suite: Word, PowerPoint, Project, Visio, Excel  

• Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence  

• Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner  

• Critical Thinking: Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible  

• Stakeholder Management: Ability to work effectively with all levels of employees including senior leadership   
• Ability to communicate effectively in both oral and written form.
• Ability to maintain effective interpersonal relationships.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to lead, motivate, develop and train others.
• Proficiency in computer software (i.e. Microsoft Office)
• Commitment to the University’s core values.
  

  Any appropriate combination of relevant education, experience and/or certifications may be considered.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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