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Wonderful

Multilingual AI customer-support agents for enterprises

Group Deployment Lead

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • Hands-on experience shipping software or deploying solutions inside customer environments as a Forward Deployed Engineer, Deployment Strategist, solutions architect, or in a similar role.
  • Experience leading engineers or strategists, either as a formal manager or a credible player-coach.
  • Technical judgment to challenge deployment plans, understand trade-offs, and guide teams through difficult delivery decisions.
  • Credibility with senior enterprise stakeholders, including CIOs and department heads, particularly when delivery is under pressure.
  • A strong sense of ownership and the ability to make decisions with incomplete information, build structure, and adapt as priorities change.
  • German proficiency at C1 level or above and fluent English.
  • Willingness to travel regularly to customer sites.

Responsibilities

  • Lead 10 to 14 Deployment Strategists and Forward Deployed Engineers across two or three pods, overseeing three to six enterprise deployments at a time.
  • Own delivery outcomes and team development while staying close to customers, technical decisions, and deployment challenges.
  • Drive speed to production, deployment quality, and customer value across pods, supporting expansion and renewal.
  • Serve as the first senior escalation point; challenge deployment plans and make scope, sequencing, and resource decisions with customers and teams.
  • Identify struggling deployments early, remove blockers, and keep delivery moving.
  • Manage performance, coach Deployment Strategists and Forward Deployed Engineers, lead hiring for the group, and help new joiners become productive quickly.
  • Work with craft leads on hiring standards, promotions, and career development.
  • Share knowledge across pods, encourage reusable solutions, and turn recurring customer needs into evidence-based product feedback.
  • Partner with sales to qualify opportunities and define realistic scope, delivery plans, and resource requirements.

Desired Qualifications

  • Experience scaling a deployment organisation beyond 20 people or deploying large language model-based systems into production.
  • Previous experience working in a startup or scale-up and/or in generative AI.

About the Company

Wonderful

Multilingual AI customer-support agents for enterprises

Wonderful is a Tel Aviv-based enterprise AI company that builds multilingual customer-support agents for chat, email, voice, and messaging, with a focus on non-English markets. Its platform deploys deeply localised AI agents that resolve inquiries and perform actions for large enterprises, enabling support in many languages. The product works by offering chat, email, voice, and messaging interfaces that are powered by localized AI models and integrated into enterprise workflows to automatically handle inquiries and carry out actions. The company differentiates itself by targeting non-English markets with highly localized AI agents, enabling enterprises to support customers in dozens of languages at scale, backed by strong funding growth and rapid international expansion. The goal is to become the leading platform for multilingual, enterprise-grade customer support and CX automation across global markets.

Company size
501-1,000
Company stage
Series C
Total funding
$849M
Headquarters
Amsterdam, Netherlands
Founded
2025

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