Senior Vice President - Delivery West

Description

Senior Vice President, Delivery West

$185,000 - $200,000 Annually + Incentives

At Pinnacle Live, you’ll do more than fill a role—you’ll help shape the future of live events, hospitality, and production excellence.

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Senior Vice President of Delivery West leads Pinnacle Live’s hotel venue operations across the Western United States. This role requires the candidate to be based in the Western region. The SVP oversees a team of Market Directors, each responsible for a specific territory, and provides enterprise-level leadership to drive financial performance, operational excellence, talent development, and long-term strategic growth.

As a key member of Pinnacle Live’s leadership team, the SVP will shape the strategy for the West Division as well as act as the primary liaison with hotel owners, General Managers, Brand Leaders, and Asset Managers. The role ensures that Pinnacle Live’s audiovisual services deliver measurable value and competitive advantages for hotel partners, rather than functioning as a transactional vendor.

The SVP partners closely with the COO to execute in alignment with the CEO’s vision, ensuring the business scales effectively and sustainably.

Essential Functions

1. Strategic & Financial Leadership

• Define and execute with the COO the multi-year strategy for hotel venue operations across the Western Division in alignment with Pinnacle Live’s enterprise goals and the CEO’s vision.
• Full P&L Ownership: Drive revenue growth, profitability, and EBITDA flow-through across the portfolio.
• Oversee forecasting, pricing, and commission strategies to maximize financial performance.
• Align Capital Expenditures (Cap Ex) with ROI expectations and hotel partner needs.
• Review divisional financial performance with the COO and lead quarterly business reviews with Market Directors to ensure accountability, alignments, and delivery against the company’s financial objectives.
• Review and approve cost-control reports, staffing models, and resource allocation to ensure fiscal discipline.
• Monitor and report on key performance indicators (KPIs) such as revenue per GRN, Labor Efficiency, Equipment Utilization, Client Satisfaction, Team Member satisfaction, along with additional KPIs as required by Pinnacle Live.
• Conduct trend analysis to identify underperforming venues relative to benchmarks and drive improvement, while also studying top-performing venues to replicate best practices.

2. Hotel Partnership & Client Relationship Management

• Serve as the direct leadership liaison for the Western Division with hotel ownership groups, GMs, brand executives, and Asset Managers. Establish relationships at the GM and above level to monitor the company’s performance firsthand, including financial results, client satisfaction, and team member engagement.
• Monitor and manage all hotel contracts in the division, including tracking renewal dates with strategic accounts, ensuring timely renewals, and negotiating favorable terms.
• Ensure hotel executives view audiovisual services as a strategic driver of hotel success, not a transactional commodity.
• Represent Pinnacle Live in strategic Western Division markets and nationally by sitting on one to two industry boards, reinforcing Pinnacle Live’s leadership in Hospitality and Events.
• Actively participate in hospitality forums, associations, and leadership committees to build brand equity and strengthen partnerships.
• Work directly with Strategic Accounts to ensure brand performance expectations and standards, with an emphasis on customer retention.
• Work with Sales and Strategic teams to ensure Pinnacle is represented at annual hotel events and critical industry associations.
• Resolve escalated client issues with urgency and leadership presence, ensuring long-term confidence in Pinnacle’s partnership.

3. Operational Excellence & Service Quality

• Oversee the delivery of both daily in-house AV services and production-level events in the Western Division, ensuring consistent quality, safety, and brand standards.
• Establish, communicate, and implement venue operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Establish and enforce SOPs, recommend improvements, and suggest updates for best practices to ensure continuous operational advancement.
• Ensure resources, including gear, labor, logistics, and warehouse support, are optimized to meet demand.
• Oversee inventory allocation, equipment lifecycle management, and warehouse coordination in partnership with Operations leaders to maximize ROI and minimize downtime.
• Leverage data, KPIs, and customer feedback to continuously improve performance and client satisfaction.
• Partner with Sales leadership to drive a natural pipeline from venue sales into Pinnacle Live Productions and Edge by Pinnacle Live, strengthening the company’s cross-division growth model and capturing new business development opportunities in the Western Division and across the entire Pinnacle Live platform.
• Work directly with Business Operations to ensure support, accountability, and collaboration between venues and Learning & Development, Recruiting, Procurement, Rigging, Power, Internet (Standards, SOPs, OSHA and Life Safety, Process Improvement).
• Act as a Change Management Ambassador to support company policy and procedural change initiatives.
• Ensure open communication and alignment between venue teams and Pinnacle Live’s corporate support functions.

4. Leadership & Talent Development

• Directly lead Market Directors and indirectly oversee Venue Directors, Regional Business Partners, and AV teams across the Western Division.
• Build Pinnacle Live’s next generation of leaders by mentoring Market and Venue Directors and preparing them as future leaders.
• Develop a strong leadership bench of Venue Directors and Event Technology Managers, critical given Pinnacle Live’s growth trajectory, talent shortages in the market, and restrictive non-competes from competitors.
• Serve as a Brand Ambassador and Cultural Champion for all venue team members, reinforcing the company’s values and identity.
• Drive recruitment, retention, training, and succession planning in alignment with Pinnacle Live’s culture.
• Champion a performance-driven, inclusive, customer-centric culture that reflects the company’s values and fosters engagement.
• Ensure an equal opportunity work environment that delivers on Pinnacle Live’s operational pillars and Diversity commitments.
• Work closely with the SVPs of the Central and East Divisions to ensure consistency and alignment across Pinnacle Live’s national venue operations.
• Serve as the leadership advocate for the needs of Senior Venue Directors and their teams, ensuring their voice is equally represented at the leadership level.

5. Growth & Competitive Positioning

• Expand Pinnacle Live’s market share within the Western Division by leveraging exclusive hotel partnerships and differentiating in service, sustainability, and technology.
• Support national Sales and Marketing initiatives, ensuring adoption and execution at the divisional level.
• Approve major divisional proposals and pricing structures in coordination with Sales and Partnerships.
• Work directly with Strategic Sales and Partnerships to execute and support Pinnacle Live’s venue growth strategy, including helping to identify potential targets, engaging in the Sales process as needed, and jointly setting financial goals.
• Actively defend Pinnacle Live’s contracts and partnerships against competitors.
• Stay ahead of industry trends and emerging technologies to inform competitive positioning and future strategy.
• Provide leadership insight to the COO, CEO, and Board regarding market trends, risks, and opportunities.

Supervisory Responsibilities

Have direct oversight and leadership over the Market Directors, Indirect leadership over the Venue Directors, Regional Business Partners, and AV staff across the Western Division; Oversight of team members (direct and indirect) depending on portfolio size.

Possible direct responsibilities include interviewing, hiring, and training employees, planning, assigning, coaching, mentoring, directing work, appraising performance; rewarding and disciplining employees, addressing complaints and resolving problems.

Education & Experience

• Bachelor’s Degree in Business, Communications, or related field required; MBA preferred
• 15 + years of progressive Leadership experience in Hospitality, Audiovisual, or Live Events
• 8 + years in Multi-region Leadership with direct P&L accountability

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Proven track record of negotiating and managing enterprise hotel contracts and ownership relationships.
• Strong background in operational excellence, financial strategy, and customer experience.
• Familiarity with forecasting, CRM, and enterprise planning tools.
• Excellent communication and presentation skills with leadership-level influence.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Competencies (SVP and Above)

1. Financial & Business Acumen

• Demonstrates long-term thinking and critical analysis of financial impacts.
• Assesses short- and long-term business cases for decisions using data and scenario modeling.
• Ensures adherence to budgets and makes financial decisions with company-wide priorities in mind.
• Uses effective decision-making practices, balancing speed and deliberation based on impact.
• Maintains deep job knowledge of concepts, principles, and industry developments.
• Displays strong attention to detail, ensuring accuracy and thoroughness.
• Employ organizational skills, including time management, prioritization, and adaptability.

2. Strategic Leadership & Vision

• Aligns teams with the company’s strategic vision and future goals.
• Prioritizes key initiatives that drive enterprise growth and sustainability.
• Encourages continuous improvement, innovation, and embraces change.
• Seeks modern and effective ways of working while maintaining what is proven to work.
• Considers market trends, competitive positioning, and macroeconomic factors in decision-making.

3. Operational Excellence & Problem Solving

• Maintains a focus on standards, accountability, and measurable outcomes.
• Demonstrates strong problem-solving skills, considering multiple angles before proposing solutions.
• Works collaboratively with stakeholders across departments to implement change.
• Utilizes critical thinking to identify root causes and prevent recurring issues.
• Manages crisis response with a calm and effective approach.

4. People Leadership, Management & Influence

• Acts as an autonomous leader, managing teams toward company goals with minimal oversight.
• Influences and motivates teams by communicating the “why” behind initiatives.
• Delegates effectively, streamlining processes for efficiency and scalability.
• Provides ongoing coaching, talent development, and succession planning.
• Holds underperforming employees accountable while fostering morale and productivity.
• Demonstrates professionalism, interpersonal maturity, and a people-first leadership approach.

5. Relationship Management & External Impact

• Builds strong, long-term relationships with customers, vendors, and partners.
• Strengthens internal relationships through trust, collaboration, and communication.
• Prioritizes customer service, problem resolution, and satisfaction.
• Maintains deep product knowledge to support customer engagement and business growth.
• Represents the company well in public relations, corporate reputation, and branding efforts.

6. Communication & Presentation Skills

• Communicates with transparency, humility, and respect for all stakeholders.
• Effectively balances multiple projects while maintaining clear and confident communication.
• Uses strong presentation skills to convey ideas, data, and proposals persuasively.
• Works cross-functionally to align teams and gain buy-in for company-wide initiatives.

Travel Demands

Travel required up to 50% (in Western Region)

Work Schedule

Business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m. Extended business hours and weekends will be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit at a desk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Must be able to lift up to 15 pounds, at times.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet. The employee will be required to work long hours as needed.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.