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Sedgwick Claims Management Services

Claims management and risk solutions provider

Conseiller Clientèle

Customer SupportConfirmed live in the last 24 hours
Full-timeSaint-Herblain, France

About the Job

Requirements

  • Hold at least a Bac qualification, up to Bac +2.
  • Have at least two years of experience in call centers or telephone platforms.
  • Demonstrate customer contact, service quality, customer relations, and teamwork orientation.
  • Demonstrate rigor, empathy, dynamism, a positive attitude, curiosity, and adaptability.

Responsibilities

  • Handle 50 to 70 incoming and outgoing telephone calls per day.
  • Respond to customer requests or propose a solution based on the type of request and internal management process.
  • Record calls accurately in the management tools.
  • Direct callers to the appropriate contact when needed.
  • Add documents to claims files.

About the Company

Sedgwick Claims Management Services

Claims management and risk solutions provider

Sedgwick manages claims and risk for insurers, corporations, and public entities. Its services cover the full claims lifecycle, including clinical case management, networks, and cost-containment programs, plus specialized work like home inspections and property appraisals. The company operates by charging fees for these managed services that coordinate medical care, assess losses, and support timely resolution. Sedgwick differentiates itself through its integrated, end-to-end approach to claims management and its strong emphasis on caring for people, DEI, and client outcomes. Its goal is to help clients resolve claims efficiently, restore property and brands, and reduce costs through targeted resources deployed at the right time to improve outcomes.

Company size
10,001+
Company stage
Growth Equity (Non-Venture Capital)
Total funding
$1.5B
Headquarters
Memphis, TN
Founded
1969

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