Case Manager - Office of Refugee Resettlement

Overview

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve.  Every day, we strive to embody our core values: 

• We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion. 
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive. 
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength. 

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time. 

What You'll Do

The Office of Refugee Resettlement (ORR) Case Manager requires expertise in providing quality social services, individually and in groups, to clients and their families to accomplish program objectives and agency goals. In accordance with agency policies and procedures, licensing standards, Federal, State, Commission on Accreditation of Rehabilitation Facilities (CARF), and local regulatory agencies.  

Responsibilities

• Review complete family reunification packets for accuracy 

• Always comply with HIPPA 

• Complete Release Request, Case Review, and Discharge Notification Form; submit to ORR along with copy of Family Reunification Packet 

• Ensure unaccompanied children are provided with Change of Address, Change of Venue form and provide instructions on how to complete and submit forms to the appropriate entities; ensure unaccompanied children are provided with appropriate phone numbers for follow-up 

• Input and maintain accurate case file information in the ORR Portal 

• Work closely with lead case manager and co-lead case manager and other service providers to ensure unaccompanied children are receiving the quality of care and case management services needed and the program services are meeting its established goals and objectives 

• Assist with the safe and physical evacuation of unaccompanied children during an emergency or natural disaster, e.g., hurricane 

• Maintain contact with sponsor and family in home country regarding unaccompanied children's progress and needs and complete weekly documentation on all cases 

• Collaboratively work with other stakeholders internal and external (e.g. Department of Homeland Security, Immigration and Customs Enforcement, Legal Service Providers, Consulates, Child Advocates) 

Qualifications

Minimum Qualifications 

• Bachelor’s degree in Social Work, Counseling, Psychology, Social Services, or closely related field  
• One (1) year previous case management experience OR if a current Upbring employee, one (1) year previous child welfare experience 
• Bilingual (English and Spanish based on service area and service population) 
• Must be 21 years of age or older per licensing requirements 
• Strong working knowledge of motivational interviewing and ability to establish rapport, trust, and boundaries with children, parents, and families  
• The ability to apply compassion and empathy, while dealing with stressful and difficult situations  
• The ability to work independently and collaboratively within a group 
• Excellent verbal and writing skills with the ability to write in a detailed and concise manner, writing free of grammatical errors to clearly communicate thoughts and provide instruction both verbally and written 
• Strong organizational and time management skills with the ability to manage a heavy caseload and meet deadlines 
• Proficient in Microsoft Word, Excel, and Outlook  

Preferred Qualifications 

• Master’s degree in Social Work, Counseling, Psychology, Social Services, or closely related field 
• Experience working with child welfare, disadvantaged populations, or ORR experience 
• LMSW, LPC, LCSW, or LMFT 

Travel  

• This position may be required to travel up to 10% 

Perks at Upbring 

• Competitive PTO & paid holidays  
• Health, dental, vision insurance & more!  
• 403(b) Plan 
• Employee Assistance Program 
• Discounted Gym Memberships  

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for long periods of time 
• Position works in a child facility and has constant exposure to children 
• Position requires frequent standing, walking and time in units/cottages which are areas where children reside 
• Lift, push, pull, move up to 25 lbs.  

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus. 

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.