Senior Atlassian Administrator Engineer - Multiple Teams

Description

Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

You will manage Leo's Atlassian suite for our commercial and government sectors. You will use AWS products and DevOps patterns to build the next generation of remote systems management tools to support productivity applications such as Confluence, Jira, Bitbucket and Bamboo.

We are looking for a motivated and autonomous builder to deliver results to our customers. This is a hands-on position where your daily activities will range from strategic planning to new system development to supporting the customers that depend on our services. Deliver consistent, well-defined results in an agile systems development workflow.

Key job responsibilities
Key job responsibilities

Subject Matter Expert on all workflows end-to-end, customizations, marketplace apps, management and configuration in Atlassian
Identifying dependencies in support of delivery, release, and change management
Partner with all cross-functional teams to determine needs
Develop customized solutions, including design, implementation, quality control, end-to-end testing plans in multiple environments (dev/test/stage/prod), troubleshooting and bug fixing
Maintain the security and data integrity of the Atlassian implementation.
Install, configure and administration of the Atlassian implementation
Own stability of the applications to Engineering standards including, incident management, monitoring, alerting and incident resolution for all aspects of the Atlassian products
Troubleshoot application issues and add-on integration issues in the Atlassian implementation
Collaborate with cross functional stakeholders to ensure changes to implementations and integrations are gracefully handled
Determine ways to optimize/improve setup and workflows, as well as identify where functionality may or may not meet user requests
Develop metrics dashboards and advanced filters to provide end-users and business leadership with meaningful operational/performance metrics and status reports
Use Atlassian REST APIs to develop one-off solutions for integrations with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes
User management and support for users, manage system access across groups to ensure compliance, and maintain best practices
Create and manage security schemes, custom fields and configurations
Install, manage and administer add-ons, plugins, and extensions for Atlassian Cloud products
Develop process workflows for Jira including field configurations, screen schemes, permission schemes and notification schemes
Research, Diagnose, and Monitor performance bottlenecks
Act as a mentor to less technical stakeholders with best practices
Write documentation and provide technical training for cross-functional teams

Basic Qualifications

- Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or a related discipline or equivalent

Preferred Qualifications

- Skilled in balancing enterprise security, compliance, and operational needs
- Track record of driving adoption of enterprise technology standards

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.