Full-Time
Technical Account Manager
Seattle
Posted on 11/20/2024
Qualtrics
5,001-10,000 employees
Experience management software for organizations
Compensation Overview
$59.5k - $112.5kAnnually
Junior
Seattle, WA, USA
Hybrid work model requires in-office presence three days a week.
- Bachelor’s degree from a competitive university
- 1-2 years experience working in a technical, consulting, or client-facing role
- Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
- Comfort in working both autonomously and collaboratively
- Ability to articulate technical concepts to a non-technical audience
- Detail-oriented with an ability to prioritize and meet deadlines
- Familiarity with software and front-end development
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Partner with XM Success Managers and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on their behalf
- Collaborate within Customer Units and Qualtrics leadership on high-level client relationships and technology solutions
- Become an expert at the company for our most strategic platform capabilities and understanding the customers’ platform needs
- Help customers optimize their use of the Qualtrics platform and increase adoption of technical capabilities where possible
- Build systems to facilitate program objectives and system effectiveness and measure reliability of services
- Assist clients with executing regular maintenance activities (e.g., handling outages, assisting with root cause analysis, troubleshooting technical questions and issues)
- Design and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effort
- Seamlessly integrate new product features into existing programs
- Proactively identify implementation process improvements, determine root causes and overcome roadblocks
- Drive adoption and expansion of key platform features by demoing and developing proof of concepts/pilots for key platform features while leveraging best practice
- Execute build and configuration services that align to client objectives and strategic goals
Qualtrics provides Experience Management (XM) software that helps organizations enhance the experiences of their customers and employees. The XM platform uses artificial intelligence to collect and analyze data from various sources, allowing businesses to make informed decisions. Qualtrics offers three main suites of tools focused on customer feedback, employee engagement, and product performance, which help organizations improve these areas continuously. This approach can lead to increased market share and brand loyalty. The company operates on a subscription-based model, providing clients with access to its platform and additional professional services like consulting and training. Qualtrics stands out in the market due to its AI-driven insights and focus on continuous improvement, making it a valuable partner for organizations aiming to grow and enhance their brand.
Company Stage
Growth Equity (Venture Capital)
Total Funding
$875.5M
Headquarters
Provo, Utah
Founded
2002
6 month growth
↑ 0%1 year growth
↓ -3%2 year growth
↓ -9%
Simplify's Take
What believers are saying
- Recognition as a leader in Journey Orchestration by Forrester validates Qualtrics' vision and strengthens its market position.
- Strategic partnerships, such as with Flight Centre and Lakeside Software, demonstrate Qualtrics' influence and capability in enhancing customer and employee experiences.
- The appointment of experienced leaders like Lynn Girotto as CMO indicates a strong focus on brand growth and market expansion.
What critics are saying
- The competitive landscape in Experience Management is intense, with numerous players vying for market share, which could impact Qualtrics' growth.
- Relying heavily on AI-driven insights may pose challenges if the technology fails to meet evolving customer expectations.
What makes Qualtrics unique
- Qualtrics' AI-driven XM platform offers a comprehensive suite of tools for customer feedback, employee engagement, and product performance, setting it apart from competitors who may focus on only one of these areas.
- The company's strong focus on continuous improvement and actionable insights through AI analytics provides a significant competitive edge in the Experience Management market.
- Qualtrics' subscription-based model ensures a stable revenue stream, allowing for consistent platform enhancements and superior customer support.
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Benefits
Work hard/play hard - For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up. Everyone receives $1500 annually to spend on a ‘bucket list’ adventure.
Upward mobility - Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.
Office perks - We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.
Global - Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.
Total rewards - The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, quarterly bonuses, and tons of career mobility.
High bar - We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.