Full-Time

IT Manager

Updated on 6/11/2024

Paperless Parts

Paperless Parts

51-200 employees

Cloud-based quoting software for manufacturers

Industrial & Manufacturing
Data & Analytics

Senior

Cambridge, MA, USA

Required Skills
Customer Service
Requirements
  • Minimum 5+ years of experience in a system support or IT Management role
  • Experience with Mac OS and Google Workspace
  • Customer service skills
  • Experience with Slack and Okta
  • Strong understanding of SaaS
  • Understanding of CIS benchmarking
  • Experience with Zero Trust environments
  • CompTIA A+ and/or Security+ (Preferred, not required)
  • Strong critical thinking and problem-solving skills
  • Strong written and verbal skills
Responsibilities
  • Own the provisioning, installation, configuration, operation, and maintenance of IT systems hardware/software and related tools and infrastructure
  • Provide technical support to all end users for computer applications, system issues, password resets, and basic networking issues
  • Provide support for existing in-house and 3rd party business applications
  • Documentation, tracking, and monitoring of issues using IT ticketing system
  • Own the IT onboarding and offboarding process of employees
  • Maintain inventory documentation to support baseline stocking requirements
  • Lead IT projects from inception to completion, ensuring timely delivery and adherence to budgets
  • Partner with Engineer and Security teams to implement security and privacy requirements
  • Maintaining CIS benchmarking and other security and compliance requirements throughout the environment
  • Participating in incident response, contingency planning, and recovery activities
  • Working with vendors to maintain industry best practices and configurations within each application

Paperless Parts is a leader in cloud-based estimating and quoting software specialized for the manufacturing industry. The company's integration capabilities with ERP systems and a proprietary geometry engine especially benefit sectors like additive manufacturing, sheet-metal fabrication, and CNC machining, allowing for faster and more efficient order processing. This focus on streamlining complex processes makes it a desirable workplace for professionals looking to impact the manufacturing sector through technology.

Company Stage

Series B

Total Funding

$37M

Headquarters

Boston, Massachusetts

Founded

2017

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-4%

2 year growth

14%