Project Manager - CRM Implementation Expert

About Apex IT: 

At Apex IT, we’re not just consultants; we’re transformation partners. As a global firm, we deliver award-winning Salesforce and Oracle solutions, helping organizations achieve operational excellence and elevate customer, employee, and student experiences.

Our team specializes in unlocking the transformative power of Salesforce and Oracle platforms to drive business growth and success. We deliver end-to-end Salesforce services, guiding businesses through every phase—from strategic planning and configuration to seamless customization and integration. 

For Oracle Cloud applications, we offer end-to-end consulting, implementation, and migration services. Whether it’s Oracle CX, HCM, ERP, SCM, or EPM, we empower businesses to unlock the full potential of cloud technology, enhancing agility, scalability, and operational efficiency. 

We also go beyond consulting. Through Apex Theorem, our digital marketing agency, we create smart, results-focused strategies that help businesses connect with their customers, increase leads, and grow revenue. We’re passionate about making technology work for you. 

With our headquarters in the US and a strong business unit in India, we’re thrilled to expand into Colombia. This expansion will allow us to leverage Colombia's vibrant tech talent pool to drive innovation across Latin America.

Job Title: Project Manager - CRM implementation expert

Reports to: LATAM VicePresident

Work Location/Travel: Remote within Colombia or on-site at client locations. Occasional travel (up to 20%) may be required for client engagements.

Job Summary:

We’re looking for motivated and passionate professionals to become part of our expanding team in Colombia. In this role, you’ll collaborate with global talent on high-impact, innovative projects, help deliver customized solutions to clients, and contribute directly to Apex IT’s growing presence across Latin America. This position offers an exciting mix of remote/hybrid flexibility, continuous learning, and the chance to drive innovation in a fast-paced environment.

We are looking for a highly experienced Project Manager to lead end-to-end implementations, working closely with consulting teams and global stakeholders.This role requires hands-on experience leading Oracle, Salesforce, or CRM implementations; experience with either platform is essential. The ideal candidate is comfortable managing multiple projects, global teams, and client-facing delivery in a consulting environment

Essential Functions:

• Prepare and manage detailed project plans to ensure successful execution within defined time, cost, and resource constraints.
• Lead the end-to-end delivery of Oracle CX, Salesforce, and CRM implementation projects, from initial design through production support.
• Collaborate with cross-functional and client-facing teams to align on scope, timelines, deliverables, and expectations.
• Manage client relationships by ensuring seamless operations and effective escalation management.
• Work closely with the US team to align operational strategies, manage incidents, and share insights related to client relationships
• Coordinate and support Agile project environments, contributing to sprint planning, stand-ups, and continuous improvement activities.
• Monitor project progress and task dependencies, proactively identifying and resolving risks or delays to maintain momentum.
• Produce and present weekly project status reports to stakeholders, ensuring clear and timely communication.
• Manage internal and external teams responsible for application design, development, testing, and ongoing support of Oracle-related initiatives.
• Ensure systems meet defined business and technical requirements, oversee proper testing protocols, and monitor performance to ensure high-quality outcomes.
• Apply structured problem-solving skills and adhere to established project management methodologies and organizational standards.
• Prioritize and allocate resources effectively across multiple concurrent projects, supporting alignment with business priorities.
• Contribute to internal process improvements, documentation, and the development of project templates and best practices.
• Assist leadership and other departments with operational tasks or special initiatives as needed, demonstrating flexibility and a team-oriented approach.
• Engage in continuous learning by exploring new tools, technologies, and business processes to expand knowledge and increase project impact.

Duties/Responsibilities:

• Stay ahead of trends through continuous learning and certifications (e.g., Salesforce, Oracle Cloud).
• Work directly with clients to provide strategic insights and solutions tailored to their needs.
• Contribute to internal initiatives and help shape our presence in Colombia.
• Share your expertise with team members and clients, fostering growth and innovation.
• Performs other duties as assigned.

Competency:

• Excellent verbal and written communication skills in English and Spanish, with the ability to convey complex ideas clearly.
• A proactive approach to identifying opportunities and driving business growth.
• Strong understanding of <insert>, solutions, and best practices.
• Demonstrates honesty, transparency, and ethical decision-making.
• Confident and professional demeanor, capable of commanding respect in high-level discussions.
• Strong self-awareness, resilience, and the ability to navigate complex interpersonal dynamics.
• Exceptional ability to manage and resolve conflicts effectively while maintaining positive relationships.
• Balances the needs of the company, customers, and partners to drive long-term success.
• Proven ability to foster and maintain strong professional connections. Flexible and responsive to changing business needs and priorities.
• Ensures tasks are completed efficiently with attention to detail.
• Works collaboratively across teams to achieve shared goals.
• Thorough understanding of IT procedures, industry trends, and enterprise technology landscapes.
• Skilled in Microsoft Office Suite and related business software.

Supervisory Responsibilities:

• Provide training and mentorship to technical staff to support their professional growth.
• Participate in the recruitment process, including conducting interviews to assess candidates’ qualification.
• Assign tasks, set clear expectations, and manage the workflow of project team members to ensure efficiency and quality.
• Conduct performance evaluations, delivering timely and constructive feedback to enhance team performance and development.

Work Environment:

The role may be performed remotely or on-site at a client location, depending on project requirements. For remote work, employees are expected to maintain a professional and distraction-free workspace, including appropriate virtual backgrounds if needed. A reliable and high-speed internet connection is essential to ensure smooth communication and productivity.

Physical Requirements:

• Prolonged periods sitting or standing at a desk and working on a computer.
• Bending, sitting lifting, driving.

Required Education and Experience:

• Bachelor’s degree in Computer or Information Science - related field or commensurate experience required. 
• At least 5 years of related experience required.

Why Apex IT?

At Apex IT, you’ll be part of an exciting journey as we establish a strong presence in Colombia and LatAm, tackling challenges with world-class technology while shaping the future of IT consulting. We prioritize professional growth through certifications, training, and mentoring, offering remote or hybrid opportunities with room to innovate.

Other Benefits:

• Competitive salaries with additional incentives for certifications and specialized expertise.
• Supplemental health insurance
• Dedicated dental plan.
• Generous paid leave, flexible schedules, and family-friendly policies.
• One-time reimbursement for setting up a professional remote workspace.
• Monthly teleworking allowance to cover internet and other remote work expenses.
• Hands-on experience with international projects, dedicated training budgets, and continuous learning opportunities.
• Unlimited access to various training portals including Oracle’s Cloud Learning Subscriptions.
• Opportunities to travel and collaborate with teams in the US and India.
• Bonuses for referring qualified professionals to our team.
• Monthly Wellness Pass Voucher for gym memberships, fitness programs, or wellness activities.
• A diverse, inclusive workplace with regular team-building activities and company events.

Join us to work on cutting-edge projects, grow your career, and be part of a team making an impact in Colombia and beyond!