Client Support Administrator

Overview

At ITA International, we’re a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities. 

With a global presence and a passionate team of over 200 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning and Software Engineering – enabling data and tech-enabled solutions that deliver real value. 

Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed. 

ITA is seeking a Client Support Administrator to join the team in Jordan.

Responsibilities

The selected candidate will play a vital role in supporting the 9th Air Force, a key component of the United States Air Force Central Command (AFCENT) overseeing operations in the Middle East.  This position provides subject matter expertise to the 9th Air Force Expeditionary Security Forces Squadron, helping ensure base security and critical support services in one of the most dynamic and strategically important regions in the world.  The 9th Air Force serves at other locations such as Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), Kingdom of Saudi Arabia (KSA); Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar and in CONUS.

The Contractor shall:- Conduct backing up and restoring of hard drives, and perform system crash recoveries.- Implement physical and computer security measures by assigning, modifying, and deleting passwords and privileges. Provide limited software application assistance for commonly used office automation applications sources from standard Air Force infrastructure support contracts.- Ensure systems are kept up-to-date and compliant according to the Air Force Network Operations Center(AFNOSC). Ensure the required Technical Compliance NOTAM (TCNO)security patches are installed. Check files for corruption, perform initial system diagnostics, format drives, and determine available disk space.- Perform all Client Support Administrator duties, as outlined in DoDD 8570.01M. This will additionally include video-teleconference suite administration, network and computer malfunction isolation and repair, computer system software/hardware configuration, and operation of unclassified and classified computer systems.- Be designated as primary unit IT Equipment Custodian. Ensure unit program IT Equipment management compliance in accordance with AFI 23-101.- Be designated as unit Telecommunications Protection/Emissions Security (TEMPEST) Monitor. Ensure compliance with emissions security program requirements, as outlined in DoDD 8100.02.- Train unit personnel on the operations of secure voice communications equipment.- Be designated as unit SharePoint administrator. Modify and maintain the unit’s SharePoint site. Alternate to the TCO (Telephone Communication Officer); duties include managing the installation and maintenance of telephone systems. Provide instruction for the operation and use of secure phones.- Request and coordinate installation and support of communications equipment. Request opening of network trouble tickets with the Communications Focal Point. Unit point of contact for creation and deletion of all network accounts.- Act as unit Information Technology technical advisor and provide support to purchasing agents when new equipment is required for force mission enhancement.- Perform Information Assurance (IA) trainer and program manager duties.- Ensure unit personnel understand network vulnerabilities, limitations, and weaknesses. Act as SIPRNET Account program manager; manage the process of receiving access to Secret electronic data located on secure servers.

Qualifications

Candidates must have:

- Five (5) years of experience in computer systems administration support.

- And maintain DoDD 8570 Technical Compliant IAT Level II certification.

- Proficiency in SharePoint Administration functions.

- Proficiency in DoD Network Account creation process.

- Proficiency in non-secure and secure internet protocol network and equipmentoperations.

- A current state and Government Driver’s License.

- Must possess a DoD approved SECRET security clearance to perform duties under this task order.

All employees must successfully pass all medical screening as required per CENTCOM deployment standards.

Under the 9AF ESFS contract, all applicants are subject to an in-depth background check to ensure regulation compliance.  Eligible applicants will not have any of the following:

• Pending criminal or civil charges (including divorce/child custody proceedings)
• Felony arrest record
• Alcohol related arrest in the last five years
• Any type of moral turpitude arrest record/history (including, but not limited to, prostitution, pandering, voyeurism, public indecency)
• Any type of involvement in hate crimes
• History of violence
• Involvement in any group or organization that espouses extralegalviolence as a legitimate means to achieve an end

Benefit and Compensation Transparency

ITA International proudly complies with all federal and state benefit and pay transparency laws. Employees of ITA can expect a robust benefit package, including:

• Medical, dental and vision plans
• Life Insurance
• Short Term Disability insurance (where applicable)
• Voluntary ancillary benefit options
• 401k retirement benefits with employer matching contributions

Application and Employment at ITA International

ITA International is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In compliance with the ADA Amendments Act (ADAAA), ITA International would like to ensure that your application process goes as smoothly as possible. If you would like to preview the physical requirements for this position, or if you have a disability and would like to request an accommodation in order to apply for a currently open position with ITA, please contact us by phone at 757-246-6781 or email us at [email protected].