Medical Office Administrator

Medical Office Administrator – Port Coquitlam, BC – Full-Time

MedSleep was founded in 2004 out of a genuine passion for sleep medicine, and that spirit has grown into an entrepreneurial, fast-expanding national team – with new opportunities opening across our clinics all the time. As a Medical Office Administrator, you’ll be the friendly, organized presence patients rely on from their very first phone call, gaining genuine hands-on experience as you help guide them through every step of their sleep care journey. 

Why Join Us?

• Comprehensive Benefits Package
• Company RRSP Matching
• Be part of our growth story: we're a national Canadian company that's been expanding since 2004, with an entrepreneurial environment that rewards initiative and offers real career growth
• Meaningful patient impact: as a patient's first point of contact, you make every visit count
• Opportunities for career growth
• A diverse, welcoming team: we're proud that women make up the majority of our Senior Management team

Job Duties

•  Handle referrals, book patient appointments, prepare patient charts, and manage filing and phone inquiries
• Screen calls from patients and others to determine their nature and urgency, then refer them or schedule appointments as appropriate
• Keep our EMR system accurate and up to date, and coordinate clinicians' clinic schedules
• Obtain patient medical histories and insurance information, and assist patients with insurance pre-authorizations and claim approvals
• Create invoices, process payments, track metrics, and prepare clinical activity reports as required
• Keep equipment clean and serviceable, arrange maintenance and repairs as needed, and maintain the clinic's professional appearance
• Provide day-to-day support to fellow team members and perform other related duties as assigned
• Hands-on patient interaction, making every visit feel personal

Qualifications

• 1+ year of professional administrative experience (required)
• Experience in a healthcare or sleep therapy setting (an asset, not required – training is provided)
• Working knowledge of EMR systems (an asset)
• Excellent organizational and administrative skills with impeccable attention to detail
• The ability to quickly learn and understand various processes in a changing environment
• An assertive, professional, and friendly interpersonal manner with strong customer service values
• Strong written and verbal communication skills
• Time management skills and ability to work effectively under pressure and meet demanding deadlines
• Ability to multi-task, assess situations and prioritize tasks accordingly

Job Details

• Job type: Full-Time, Permanent
• Schedule: Monday-Friday 8:30-5:00
• Location: Port Coquitlam, BC – in-person
• Wage: $19-$22 per hour

MedSleep is built on skilled and dedicated employees, and we strive to create a great place to work and grow. We provide high-quality sleep therapy services across Canada, including clinical consultations, diagnostic testing, and treatment for sleep disorders.

AI Use Statement: MedSleep uses artificial intelligence (AI) tools to assist in screening and evaluating candidate information. AI is used to ensure consistency, fairness, and efficiency in the recruitment process. All decisions are guided by human oversight. By submitting your application, you consent to the use of AI for these purposes.