Sales and Service Associate

Job Description

Your assignment

• Drive sales by active selling and sales steering.
• I ensure my work area is effective for the customers’, and cost-efficient for IKEA.
• Provide customers with the consultancy of IKEA home furnishing solutions through planning that match with their expectations and projected budget.
• Optimise the IKEA shopping experience to secure satisfied customers and increase sales.
• Find new customers or new opportunities to generate sales.
• Maintain contact with all customers to ensure high levels of client satisfaction.
• Receive and resolve customer complaints and problems efficiently and with empathy.
• I handle payments in an efficient, accurate and friendly way. I always aim to create a positive experience for our customers so they will want to return and shop with us again and again.
• Control vendors on customer delivery plan to meet the schedule and achieve customer satisfactory.

Qualifications

Your profile

• Passion and knowledge of home furnishing, interior design and retail.
• Experience of working in a fast-paced environment, customer-focused and service industry.
• Ability to take personal initiatives and priorities and organise your own work efficiency.
• Confident in approaching and talking to people in a proactive manner.
• Excellent attention to detail.
• Able to work on weekends and/or public holidays when required.
• Ability to work in a multi-tasking environment.

Additional Information

Please apply by 22 November 2026.