Branch Coordinator

About the Role

Citizen Society Academy is looking for a committed, people-focused Branch Coordinator to lead the overall management of one of our branches. The role covers academic, administrative, operational and community-level work.

You will be the main link between branch staff, students, parents, community members, outreach teams and central management.

You will report to your line manager and supervise the teachers, administrative staff and support staff assigned to the branch. You will coordinate closely with HR, academic management, finance, social mobilisation teams and other central departments.

The role calls for professionalism, initiative, transparency and flexibility. That includes stepping in to cover temporary staff shortages, administrative bottlenecks and data-entry needs. Above all, you will protect the dignity, safety, privacy and best interests of every student, and uphold Citizen Society’s standards of integrity and responsible community service.

Responsibilities

Academic Management & Quality Assurance

• Develop and implement branch timetables, examination schedules and co-curricular activities in line with the approved academic framework.
• Monitor lesson planning, curriculum completion, classroom teaching and student learning outcomes.
• Observe classes and give teachers constructive feedback.
• Track student attendance, results, academic progress and learning gaps, and follow up on remedial support plans.
• Make sure examinations, assessments and academic records are conducted and kept accurately.
• Prepare weekly, monthly and termly academic performance reports for management.

Teacher Recruitment & Staff Management

• Coordinate teacher sourcing, screening, interviews, selection recommendations and onboarding in line with HR procedures.
• Monitor staff attendance, punctuality, leave, workload and classroom performance.
• Carry out structured performance reviews, document feedback and identify training needs.
• Hold staff meetings and pass on academic and operational instructions promptly.
• Handle workplace concerns professionally and escalate disciplinary matters to authorised management.
• Arrange temporary teaching or administrative cover when staff are absent.

Daily Branch Operations & Administration

• Make sure the branch is ready for daily operations, including classroom readiness, timetable implementation and staff availability.
• Maintain an orderly, safe, clean and functional learning environment.
• Supervise cleaning, maintenance and general support staff.
• Look after furniture, equipment, teaching materials and other branch assets.
• Identify operational issues and coordinate timely resolution with the relevant teams.
• Keep daily operational logs and submit administrative updates to management.

Student Attendance, Welfare & Safeguarding

• Monitor attendance and identify persistent absence or students at risk of dropping out, and follow up with parents or caregivers.
• Promote discipline, inclusion, respectful behaviour and a supportive learning environment.
• Enforce child-protection and safeguarding policies, including the ban on corporal punishment and abusive treatment.
• Report suspected abuse, neglect, exploitation or other safeguarding concerns through the established channels.
• Maintain proper student supervision, and follow the approved procedures for visitors, emergencies and student handover.
• Coordinate support for students facing academic, social or financial barriers.

Student Records & Digital Database Management

• Make sure admissions, demographic information, attendance, results and academic progress are entered accurately and on time in the designated portal.
• Check records against supporting documents and correct any discrepancies promptly.
• Keep student files, examination records, staff records, attendance registers and administrative documents organised.
• Protect the confidentiality of student and family information, handle portal credentials securely and follow data-protection procedures.
• Archive records in line with approved retention and access policies.

Enrolment, Community Outreach & Parent Engagement

• Work with outreach and social mobilisation teams on enrolment campaigns, community meetings and educational activities.
• Work towards approved enrolment and student retention targets.
• Build constructive relationships with parents, caregivers, community representatives and local stakeholders.
• Organise Parent-Teacher Consultations (PTCs) and record feedback, concerns and agreed actions.
• Help verify socioeconomic information for applicants for financial assistance, and make sure recommendations are based on documented information and set eligibility criteria.
• Communicate the Academy’s educational objectives, policies and expectations clearly to the community.

Financial Administration & Resource Management

• Oversee the branch’s routine operating expenses, and coordinate with the line manager on timely approval of necessary spending.
• Prepare and submit budget requests for new initiatives, activities or additional expenses, and get approval before going ahead.
• Monitor branch spending and keep accurate records of approved expenses, purchases and supporting documents.
• Make sure all purchases and expenses are coordinated, budgeted and approved in line with Citizen Society’s financial procedures.

Health, Safety & Environment

• Put health, safety, cleanliness and environmental-protection procedures into practice.
• Regularly check classrooms, entrances, washrooms, electrical fittings, playgrounds and other facilities.
• Make sure emergency contacts, first-aid arrangements, evacuation procedures and incident reporting are in place.
• Report hazards, accidents, maintenance needs and security concerns promptly, and coordinate corrective action.
• Make sure staff understand their part in keeping the environment safe for students and visitors.

Reporting, Compliance & Accountability

• Submit accurate, timely reports on academics, operations, staffing, enrolment, attendance and finances.
• Keep supporting records for management reviews, inspections, and internal or external audits.
• Cooperate with authorised monitoring visits and carry out approved corrective actions.
• Track pending tasks, deadlines and management instructions until they are complete.
• Tell management promptly about significant disruptions, safeguarding concerns, financial discrepancies or risks to students and staff.
• Make sure branch activities comply with Citizen Society policies, approved procedures and applicable law.

Requirements

Qualifications & Experience

• Master’s degree in Education, Management, Social Sciences, Business Administration or a related discipline. A relevant professional qualification is an advantage.
• Relevant experience in school administration, academic coordination, teaching supervision, project implementation or community-based education.
• Experience managing staff, keeping records, preparing reports and working with parents or community stakeholders.
• Skills in academic monitoring and performance evaluation.
• Proficiency in Microsoft Office or equivalent document and spreadsheet tools.
• Experience with digital data entry, database management and report preparation.
• Financial record-keeping and basic budget monitoring.
• Experience in a non-profit, social development or education-focused organisation is desirable.

Soft Skills & Leadership

• Leadership: strong team coordination and staff supervision.
• Communication: clear, professional written and verbal communication.
• Conflict resolution: handles complaints and disputes fairly and professionally.
• Organisation: strong planning, prioritisation and deadline management.
• Integrity: sound judgement, confidentiality and accountability.
• Safeguarding commitment: dedicated to child protection, inclusion and community service.
• Flexibility: willing to take on hands-on administrative duties when needed.

Job Details

• Location: Kharian, Punjab, Pakistan
• Job Type: Onsite
• Supervises: Teachers, administrative staff, and support staff at the branch

About Citizen Society Academy 

Citizen Society Academy is the educational and community development wing of Citizen Society, a premier, self-funded non-profit organisation based in Kharian, Punjab, Pakistan. We operate with a singular, powerful mission: to uplift underserved communities through high-quality education, accessible healthcare and sustainable livelihood programmes.

Unlike traditional NGOs, we do not accept external public donations. Instead, we rely on corporate partnerships and institutional excellence to drive real social impact. From free vocational training and medical camps to microfinance initiatives and orphan care, we are dedicated to building a self-reliant society. Joining our team means committing your skills to a structured, highly impactful ecosystem designed to create lasting generational change.