Ritchie Bros.

Asset management and heavy equipment auctions

Customer Care Post-Sale Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeFort Worth, TX, USA$18.08 - $22.58 /hrIn-person

About the Job

Requirements

One to three years of experience working in a collections or sales tax environment, with emphasis on customer service and quick resolution.
Excellent verbal and written communication skills.

Responsibilities

Handle customer questions and issues surrounding equipment after sale, including sales tax, payment collection, defaults, and initial dispute resolution.
Communicate with customers regarding payment status and review accounts for payment options.
Communicate account suspension and default status, including penalties when appropriate.
Review and adjust sales tax and issue refunds when appropriate.
Handle the initial stages of dispute resolution by listening to customers to determine the issue and taking appropriate resolution steps.
Communicate with internal and external customers regarding policies and Terms and Conditions, explain limitations on resolution, and answer questions as needed.
Actively support the organization's commitment to safety by taking personal responsibility for the safety of yourself, your team, co-workers, and customers.
Perform other duties as assigned.

The Post Sale Support Specialist (PSSS) plays a pivotal role in delivering first-class service to our customers across both our live and online platforms. The PSSS is responsible for handling all customer questions and issues surrounding equipment post-sale including sales tax, payment collection, defaults and initial dispute resolution.

1-3 years working within a collections or sales tax environment with emphasis on customer service and quick resolution
Excellent verbal and written communication skills

Communicate with customers regarding payment status, review account for payment options, communicate account suspension and defaulted status together with penalties when appropriate
Review and adjust Sales Tax, issuing refunds when appropriate
Handle the initial stages of dispute resolution – listen to the customer to determine the issue and taking the appropriate resolution steps
Communicate with internal/external customers regarding policies and Terms and Conditions to ensure they understand any limitations on resolution and answering questions as needed
Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
Perform other duties as assigned.

Minimum Salary: $18.08

Maximum Salary: $22.58

About the Company

Ritchie Bros.

Asset management and heavy equipment auctions

Ritchie Bros. Auctioneers connects buyers and sellers of heavy machinery, trucks, and other assets through auctions and asset-management services. Its core products are live and online auctions plus disposition and asset-management solutions that help sellers convert surplus equipment into cash and help buyers find and bid on used equipment. The auction process works by listing assets for sale in catalogs and conducting bidding—historically unreserved auctions and now increasingly online platforms—so buyers can bid from anywhere and sellers can reach a global audience. The company differentiates itself with a long history of transparency and integrity, a global footprint across more than 20 countries, and a shift toward online auctions that expands access and efficiency for both sides of the market. The goal is to provide a trusted, scalable marketplace that maximizes recovery for asset owners while delivering broad, convenient access to buyers worldwide.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Westchester, IL
Founded: 1958

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