Operations & Customer Representative

World Courier started to operate on the global market since 1969, for more than 50 years, and is represented in over 50 countries worldwide. In Ukraine, the company began its operations in 2007 and is currently a subsidiary of Cencora.

Throughout this time, we have been providing our partners with customized transportation solutions for shipments that require specific temperature conditions. Our company is an expert in developing specialized packaging, considered the best in its category. This packaging ensures the maintenance of specific temperature conditions for the distribution of medicines, vaccines, or biological materials. Whether it involves liquid nitrogen, dry ice, chilled conditions, or controlled ambient temperature, we have the expertise to meet these needs.

Our colleagues work globally, following standardized procedures and quality systems to ensure a consistent level of service in any part of the world. All our employees are united in their responsibility to ensure a healthier future. Each shipment is delivered in compliance with the highest international standards, with strict quality control and care for the environment.

Responsibilities:

-            To coordinate the cooperation between his area of work with all other areas of the Company in such a manner that the flow of information is always free of friction, unimpeded, and a holistically positive coordination is assured

-            To accept jobs by telephone/email/fax/internet

-            To calculate transit-times

-            To raise jobs on TMS and edit these if need arises

-            Selecting routings by deciding on a single or combination of transportation-types (airplane, car, train, Aerolink)

-            To check collected shipments in the office and prepare them for transport

-            To book and pre-advise shipments

-            To monitor shipments during the transport and react flexibly to any deviation from the plan

-            To complete jobs (enter extra charges, pricing)

-            To use and maintain the available technical tools (TMS, OpStar, OMNI, Jetstream)

-            To partake in being 'on-call' regularly

-            Communicating with national and international World Courier stations/ Aerolink/ agents

-            To build and maintain relationships to contractors/transporters (airlines, handling agents, the Rail, customs, government agencies, veterinarians, suppliers, etc)

-            To advise customers with all the necessary information

-            Preparation and execution of written offers.

-            To edit and maintain jobs (Exports /Imports) in TMS.

-            To check the planned departure or arrival times of flights (“Post Flight Check”).

-            To recognize important information and make immediate use of this information (All Stations Emails, Holiday Lists, Ops-Memos, C/H Memos).

-            To prepare and dispose of packaging materials and cooling-media.

-            To prepare and/or to procure all necessary documentation (HWB, MAWB, import or export permit, export customs paperwork, live animal certificate, dangerous goods declaration, etc).

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• English language - advanced level
• Clear written and verbal communication
• Negotiation with carriers, suppliers, brokers
• Customer-oriented mindset
• Basics of customs procedures and documentation
• Supply chain coordination and planning
• Attention to detail
• Time management and multitasking
• Problem-solving and decision-making
• Microsoft Office: Excel, Word, Outlook, PowerPoint

REPORTS DIRECTLY TO:

Customer Service & Operations Manager

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High School Diploma/GED or equivalent experience required. Associate’s degree in life sciences, clinical research, business administration, customer service, logistics, or a related field preferred. 3+ years of experience in customer service, clinical trial support, clinical logistics coordination, or a related field required. Certification in Good Clinical Practice, IATA Dangerous Goods Regulations, or customer service/process improvement or equivalent certification preferred.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier Ukraine LLC

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned