Stocker

Description

Job Summary/Purpose

The FriendShip Stocker role supports Wicked Awesome Customer Service (WACS) by ensuring shelves, coolers, and product displays are consistently stocked, organized, and ready for guests. Through a strong focus on Clean and Bright Stores (CABS) standards, this role helps create a store environment that’s clean, welcoming, and easy to shop.

Key Responsibilities

• Stock, rotate, and replenish shelves, coolers, freezers, and product displays so merchandise is available, easy to locate, and presentation ready.
• Organize backroom and sales floor storage areas to support efficient stocking and product flow.
• Support Wicked Awesome Customer Service (WACS) by ensuring products are consistently available and the store is easy to shop.
• Support Clean and Bright Stores (CABS) standards through daily cleaning tasks, including restrooms, floors, and trash removal inside and outside the store.
• Receive and put away delivered merchandise following FriendShip standards and procedures.
• Identify out of stocks, damaged product, or display issues and communicate them to Store Management.
• Adhere to all company policies, safety guidelines, and operational procedures.
• Maintain regular and reliable attendance.
• Treat coworkers and guests with respect, use positive language, and support teammates to maintain a productive, professional work environment
• Collaborate with team members to maintain a positive work environment and ensure smooth daily operations
• Perform other duties as assigned to support store operations.

Requirements

Skills & Qualifications

Required:

• Experience following standard work procedures and safety guidelines.
• Basic math and reading proficiency.
• Clear communication skills to report product issues, safety concerns, or out of stocks to store leadership.
• Reliable attendance and punctuality.
• Required to complete Level 1 ServSafe Certification after hire; company support provided.

Preferred:

• Prior experience stocking, organizing, or handling merchandise in a retail, grocery, convenience store, or similar environment.

Physical Demands and Environmental Condition

This position requires the ability to perform a range of physical tasks in a retail and food-service environment.

Frequent

• Walking and standing for extended periods of time
• Bending, stooping, climbing, squatting
• Lifting and carrying merchandise weighing up to 50 pounds
• Pushing and pulling carts, racks, or equipment
• Using hands for stocking, cleaning, and handling merchandise
• Working around store equipment and interacting with vendors and team members
• Exposure to varying temperatures, including indoor and outdoor weather conditions, coolers, and freezers

Occasional:

• Climbing ladders or step stools to stock or organize merchandise

Travel Requirements and Work Schedule

This position is scheduled based on store operating needs and may include:

• Working early mornings, evenings, weekends, or holidays as required by the business