Ocean Contract Management Senior Specialist

Understands the customer tender, drafting requirements of Key clients
and performs/updates the tasks/steps in the system as illustrated
without any supervision. Performs audits of work performed by Team
member Sales.

Role Purpose

Responsible for end-to-end execution and maintenance of tenders and contracts for Key Customer accounts, ensuring accurate and timely implementation. The role requires strong commercial understanding, stakeholder management, quality focus, and the ability to independently manage complex customer requirements.

Key Responsibilities

• Manage tenders, contracts, amendments, rate updates, and system filings within agreed SLAs.
• Review commercial agreements and ensure accurate contract implementation across relevant systems.
• Handle complex pricing structures, products, currencies, surcharges, and customer-specific exceptions.
• Drive contract quality and Invoice Quality (IQ) through proactive checks, RCA, and preventive actions.
• Collaborate with Sales, Pricing, Product, Customer Experience, and Area teams to resolve implementation issues.
• Support process improvements, automation, governance, and standardization initiatives.
• Act as an SME and support knowledge sharing and coaching within the team.

Experience & Skills

• Bachelor’s degree in Business, Supply Chain, Logistics, Commerce, or related field.
• 4–7 years of relevant experience in Tender/Contract Management, Pricing, Logistics, Customer Experience, or Supply Chain.
• Good understanding of ocean/logistics products, pricing, and commercial contracts.
• Strong analytical, communication, stakeholder management, and problem-solving skills.
• Advanced MS Excel skills; exposure to SAP, CRM, Salesforce, COPO, AFLS, or similar commercial systems preferred.
• Ability to independently manage complex Key Customer accounts in a fast-paced environment.

Key Success Measures

• Tender SLA adherence
• Contract filing accuracy
• Invoice Quality improvement
• Reduction in contract-related escalations
• Stakeholder satisfaction
• Contribution to process improvement and knowledge sharing

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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