Customer Service Representative

Overview

Ready for your next career opportunity? Look no further, Bug House is looking to hire you! 

As part of the Bug House Pest Control team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader.

We need your Next-Level Service Mindset at Bug House! As part of the Bug House Pest Control team, you’ll be critical in helping our customers feel we’ve delivered on our promise. You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. You’ll receive all the tools you need to succeed. Plus, if there’s one thing we know at Bug House Pest Control, it’s that pests keep coming back, and that makes our industry recession resistant.

No pest control experience is necessary, and you don’t have to love bugs. You just have to love making people feel safe in their homes and we’ll provide the training!

Responsibilities

With Bug House, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you! Benefits including a 401(k) with a company match. But it’s more than that. It’s serving our communities. It’s having your teammates’ backs. It’s going above and beyond and making a difference. We step in and step up when people have problems they can’t fix, and they need the pros. We crush their pest problems and lift their spirits.
Back to you. Are you a hard worker? Can you follow direction, handle stress, and multitask? Are you organized, friendly, and motivated to succeed? That’s a great place to start.

Why you will love being a Customer Service Representative at Bug House Pest Control:

• A role that matters: As a Customer Service Representative, you’ll be the critical link between our customers and service professionals. Your contributions keep our operations running smoothly!
• Rewarding benefits: Enjoy a competitive salary, comprehensive benefits including a 401(k) with a company match, and much more.
• Making a difference: It’s not just about solving pest problems — it's about making people's lives better. As part of our team, you’ll help create healthier living and working environments.

What Your Job Duties Will Include:

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, selling pest control and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

What We Offer:

• A comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry-leading, quality training program.

Why Choose Bug House Pest Control?

Our company vision is to become a leader in the Georgia pest control services industry through training, technology, and service.

The Pest Management Industry is growing – and is a recession resistant line of business

Bug House is financially stable and growing subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

Qualifications

What You Need to Succeed:

• High School Diploma or equivalent required
• No experience necessary!
• Must be at least 18 years of age
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint

BHPC is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer