Global Technical Service Engineer Electrification

About the Role

We are seeking a dedicated Global Technical Service Engineer Electrification to join the Equipment & Service Business Area within the Underground Division of Epiroc (Nanjing) Construction & Mining Equipment Ltd. This role is central to enhancing product reliability, machine availability, and user experience by upskilling and supporting Epiroc Service technicians globally.

As a crucial member of the new and growing team focused on electrification, you will have the unique opportunity to work with cutting-edge technologies that are revolutionizing the mining industry. Your work will span from product development phases through to driving customer success, contributing to exciting advancements in sustainable mining solutions.

Key Responsibilities

• Provide expert technical support across multiple communication channels to resolve complex issues and ensure timely service delivery.
• Conduct comprehensive technical training sessions designed to upskill technicians and internal teams, enhancing the overall competence of the service network.
• Lead and participate in First on Market start-ups (FoM) and installations, ensuring seamless machine commissioning and customer satisfaction.
• Engage proactively in Product Safety initiatives and continuous improvement projects (CPI) to uphold and exceed safety and quality standards.
• Coordinate and conduct thorough machine testing and verification processes to ensure optimal functionality and compliance.
• Serve as a subject matter expert and reliable project contributor in various technical and development projects.
• Handle warranty processes efficiently where applicable, maintaining effective communication with stakeholders.
• Create, review, and maintain technical training materials, instructional media, System Descriptions, Technical Service News Bulletins (TSNBs), and Standard Operating Procedures (SOP).
• Collaborate internationally, requiring extensive travel to support global colleagues and customers, fostering knowledge sharing and technical excellence.
• Design and implement technical support plans to secure outstanding customer satisfaction and optimize machine serviceability and user-friendliness.
• Identify and leverage operational synergies between functions related to product service and development, enhancing cross-functional collaboration.

Required Skills and Qualifications

• Technical university degree or equivalent professional experience in engineering or related technical fields.
• Proven experience in troubleshooting complex equipment, with strong application and technical knowledge.
• Excellent command of English, both spoken and written, to effectively communicate across diverse teams and create detailed documentation.
• Strong administrative skills, including report writing and documentation management.
• Advanced computer literacy and proficiency in utilizing various technical software and digital tools.
• Good understanding of the Epiroc product portfolio, particularly underground and/or surface mining equipment.

Desired Personal Attributes and Competencies

• Service-minded with a humble attitude and a genuine commitment to customer satisfaction.
• Highly analytical, with a passion for innovation and continuous product development.
• Strong drive for personal and professional growth and skill development.
• Excellent social communication and networking abilities combined with a result-driven mindset.
• Well-organized and structured approach to work, with the capability to work independently and collaboratively within teams.

Why Join Epiroc?

Joining Epiroc means becoming part of a forward-thinking organization dedicated to driving transformation in the mining sector through sustainable and electrified solutions. You'll contribute to projects that not only challenge existing paradigms but also bring tangible value to customers globally.

This role offers extensive international travel and opportunities to collaborate with diverse teams across multiple regions, enriching your professional experience and global perspective.

We foster an inclusive, supportive, and innovative work environment where every voice is valued, and your contributions directly impact the company’s success and the mining industry at large.

Additional Information

This is a full-time, permanent position with one full-time equivalent (FTE) role based in Nanjing, China (Hengtai). The position operates within Epiroc's legally established entity, Epiroc (Nanjing) Construction & Mining Equipment Ltd, under the PSD-Technical Service department.

We encourage candidates from diverse backgrounds to apply and join us in our mission to "Dare to think new" as we embark on the journey towards electrification and sustainable mining technology.