Business Program Manager

Overview

Cloud Operations + Innovation (CO+I) is the team behind one of the world’s largest cloud infrastructures, responsible for developing, building, and operating Microsoft’s global datacenter footprint. Our mission is to enable smart growth, high efficiency, and a trusted cloud experience for customers worldwide. 

Within CO+I, the Process, Operations & Governance (POG) organization drives execution, governance, and cross functional alignment across complex datacenter and infrastructure programs. We are seeking a Business Program Manager to own and evolve the the authoritative system of record for datacenter and facility data used across CO+I and downstream systems. 

This role serves as the business and governance owner for the system and process, partnering closely with engineering, operations, and data consumers to ensure facility data is accurate, compliant, scalable, and fit for enterprise use.

Responsibilities

• Serve as the program manager for CO+I Facilities application and its data, accountable for scope, priorities, stakeholder alignment, and successful delivery. 

• Lead and own the tool that maintains the attribute data for Microsoft’s facilities such as datacenters, warehouses facilities, etc. ensuring alignment to CO+I standards, governance, and compliance requirements. This includes onboarding new facilities, maintaining and decommissioning existing ones. 

• Coordinate downstream system updates required for new and existing facilities to support expense capture, tax incentives, and purchase-order success, etc. 

• Primary business point of contact interfacing with engineering and product managers and translating those requirements into an enterprise-level solution and platform that can scale to meet the capacity growth in CO+I.  

• Structured problem solving and incident/issue management. Ability to resolve issues and triage requests spanning the tool and related system/process to reduce churn and timely resolution 

• Influence operational and data governance decisions  

• Continuously improve operations processes by standardizing data attributes and building repeatable processes to ensure timely data communication and updates that improve scalability, accuracy, and business outcomes 

• Leadership and influencing skills, including the ability work across business lines to gather alignment on processes, document processes and standards, manage global communication channels across partner teams on process/tool changes 

• Setting standards for the program like OKR, SLAs, key metrics and process improvements from them

Qualifications

Required Qualifications:

• Bachelor’s Degree in Business, Operations, Information Systems, or related field AND 4+ years of experience in program management, business operations, or process improvement 
  OR equivalent experience. 

Preferred & Addtional Qualifications :

• 4+ years of experience in technical program management, platform ownership, or datacentric programs. 

• Experience working with enterprise data systems, system of record platforms, or data governance models. 

• Familiarity with infrastructure, datacenter, or large-scale operations environments. 

• Strong communication skills, with the ability to influence without authority across engineering, operations, and leadership teams. 

• Experience driving crossorganizational programs with multiple stakeholders and competing priorities. 

• Demonstrated ability to translate business and operational requirements into platform or system requirements. 

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

#COICareers | #EPCCareers | #DCDCareers

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.