Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
Overview

Works independently to provide customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has specialized depth and breadth of expertise in multiple Paychex products. Interprets internal or external issues and recommends solutions/best practices. Solves complex problems; takes a broad perspective to identify solutions. May lead functional teams or projects.

Responsibilities

Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service
Consults with clients and other partners to identify opportunities to enhance the Paychex service experience
Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures
Identifies and implements opportunities for process improvements on a large scale
Demonstrates advanced skill level with systema and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
May represent the team on projects and initiatives
Serves as a mentor for less experienced teammates
Documents all interactions and uses the information to improve service

Qualifications

Bachelor's Degree - Preferred
2 years of health & benefits experience preferred
Relevant Insurance License This role requires you to be eligible for applicable insurance licensing in all 50 states, which may involve an enhanced background check. If you are not currently licensed, you will be required to obtain the necessary insurance license(s) within 90 calendar days of your official start date. Failure to obtain the required license(s) within 90 days of your start date and to maintain eligibility throughout the duration of your employment may result in corrective action, up to and including termination of employment. Paychex Insurance Agency, Inc. (PIA) will cover the cost of up to two (2) attempts to pass a state insurance licensing exam including exam materials and testing fee. The cost of any additional attempts will be at the expense of the individual employee. If an individual is hired by PIA with an active and current license(s), that employee will be responsible for the timely updating and/or verifying of any changes that may have occurred with their state license(s) prior to their start date at PIA. This includes any state of residence changes, e-mail changes, mailing address changes or name changes. - Required

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $27.24 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

What's in it for you?

We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

About the company

Paychex provides payroll processing and human capital management solutions for small and mid-sized businesses. Its offerings include payroll, HR, benefits, timekeeping, and compliance services delivered through software and services in an integrated platform. The company differentiates itself through a long history in payroll, growth via acquisitions, and an integrated suite built over decades, plus a public listing since 1983. Its goal is to help small businesses manage payroll and human resources efficiently and affordably across the United States.

Company Size

10,001+

Company Stage

IPO

Headquarters

Rochester, New York

Founded

1971

Get referred to Paychex

See people who can refer or advise you

Simplify's Take

What believers are saying

Fiscal Q1 2027 revenue rose 6% to $1.63 billion on September 23, 2026.
WISE Hire launched September 23, 2026, promising 4x faster hiring across platforms.
Fiscal 2026 delivered over $100 million Paycor synergies and 17% revenue growth.

What critics are saying

Management Solutions grew 4% in Q1 2027, below the 5%-6% guidance floor.
Operating cash flow fell to $413.5 million, down from $718.4 million.
ADP, Workday, and Rippling compress payroll pricing, turning Paychex into a commodity.

What makes Paychex unique

Paychex serves 840,000 customers and 1 in 11 U.S. private-sector workers.
April 2025 Paycor acquisition expands Paychex into SMB and enterprise HCM.
WISE embeds AI across Paychex Flex, SurePayroll, and Paycor, increasing workflow stickiness.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance
401(k) Company Match
Tuition Reimbursement
Adoption Assistance
Paid Vacation
Paid Holidays
Flexible Work Hours
Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-1%

Associated Press

Oct 13th, 2026

Paychex's SixFifty launches first agentic AI HR compliance specialist, tracking 440 law changes

SixFifty, the employment law compliance platform owned by Paychex, has launched what it calls the first agentic HR compliance specialist in the HCM industry. Users can chat with the tool to get compliance information, then have it complete the related tasks. It can draft handbooks, policies, and contracts and send them for signature. It also distributes labour posters, provisions required harassment training, and files state documents when a company hires in a new location. Over the past year, SixFifty's team tracked more than 440 employment law changes across nearly 130 jurisdictions. "Employment law has become too complex and changes too quickly for small and mid-sized businesses to manage manually," said Kimball Parker, founder and chief executive officer of SixFifty. The tool is available now to standalone customers and trial users. Advanced capabilities will reach the Paychex Flex and Paycor integrations later this fiscal year.

Africa SMB Journal

Oct 13th, 2026

SixFifty, a paychex company, launches agentic HR Compliance specialist.

SixFifty, a paychex company, launches agentic HR Compliance specialist. New agentic AI capabilities help businesses navigate changing employment laws, mitigate risk, and confidently complete compliance tasks. Rochester, N.Y., Oct. 13, 2026 (GLOBE NEWSWIRE) - Paychex (Nasdaq: PAYX), a leading provider of expert-enabled HR, payroll, and benefits, today announced that SixFifty, the company's employment law compliance platform, has released the HCM industry's first agentic HR compliance specialist. Users can chat with the agentic HR compliance specialist to get trusted employment compliance information and turn it directly into action by completing necessary compliance tasks. SixFifty Transforms Compliance from a Manual Burden into an Automated Workflow Employment law requirements often present challenges for businesses and compliance becomes increasingly complex for those operating across multiple jurisdictions. In the past year alone, SixFifty's employment compliance team tracked more than 440 changes to employment laws across nearly 130 federal, state and local jurisdictions, including 45 states and the District of Columbia and more than 80 cities and counties. With new agentic AI capabilities, SixFifty can now execute multi-step compliance tasks, from drafting employment documents and distributing updated handbooks to delivering labor law posters and tracking employee acknowledgments. New Agentic AI Specialist Built to Support HR Compliance at Scale The new agentic HR specialist in the SixFifty platform helps businesses comply with employment laws across the country by: * Answering questions about employment law in every state, city, and county in the United States * Drafting and updating employee handbooks, HR policies, and contracts and sending them for signature * Distributing digital labor posters and new hire notices based on where employees are located * Provisioning required sexual harassment trainings * Collecting complaints, requests, and suggestions from employees * Filing state government documents when a company hires someone in a new location "Employment law has become too complex and changes too quickly for small and mid-sized businesses to manage manually," said Kimball Parker, founder and CEO of SixFifty. "We started SixFifty with a simple belief: the law should be accessible to all. With our agentic HR specialist, we're taking that idea one step further to provide business leaders with trusted employment law guidance and the tools to act on it." Each agentic action is grounded in strict workflows and the federal, state and local employment law database maintained by SixFifty's employment compliance team. The agentic HR compliance specialist acts based on the user's instructions, combining SixFifty's proprietary, attorney-built employment law foundation with agentic technology designed to help businesses turn guidance into action. For business leaders and lean HR teams, automating those steps can significantly reduce the administrative burden associated with employment law compliance. "SixFifty is our go-to for proactive monitoring and compliance, giving us an end-to-end resource to draft and maintain a wide range of policies and procedures with a great ability to customize and adapt to our specific business and culture," said Chris Walker, VP of human resources at Sportsman's Warehouse. "It is often our one-stop-shop for getting tailored perspective on specific situations. It's great at breaking them down, providing solid, practical suggestions, and getting us a solid head start on issues we can resolve internally or take to counsel. It's helped us be more prepared, efficient, and effective in our use of outside counsel - cutting down on unnecessary legal spend." SixFifty is available as standalone to non-Paychex payroll clients, as well as integrated with Paychex Flex(R) and Paycor(R) through WISE (Workforce Intelligence Strengthened by Expertise), the company's AI-powered intelligence engine. The new agentic HR compliance specialist is now available to SixFifty standalone customers and trial users, with advanced capabilities coming to the integrated solutions later this fiscal year. To learn more about SixFifty or start a free trial, visit sixfifty.com. About Paychex Paychex, Inc. (Nasdaq: PAYX) provides a comprehensive suite of expert-enabled technology and advisory solutions that help businesses manage HR, payroll, and benefits. Serving approximately 840,000 customers and paying 1 in 11 U.S. private sector workers, Paychex combines scale, trusted expertise, and innovation to help businesses succeed. Built on more than 50 years of workforce experience and one of the industry's largest proprietary HR datasets, Paychex's WISE agentic AI engine embeds intelligence directly into workflows to improve productivity, enhance decision-making, and deliver better outcomes. Learn more at paychex.com. Press Inquiries Media Contact Tracy Volkmann Paychex, Inc. Manager, Public Relations (585) 387-6705 tvolkmann [at] paychex.com Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Africa SMB Journal do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

MarTech360

Sep 29th, 2026

Paychex names Sam Malik as Affiliate Marketing Manager.

Paychex names Sam Malik as Affiliate Marketing Manager. Paychex has named Sam Malik as Affiliate Marketing Manager, adding a new marketing leadership role as the company continues to develop its approach to partner-driven customer acquisition. Malik's new position will focus on affiliate marketing, a channel that connects brands with external publishers, partners, and other third parties to reach relevant audiences and generate measurable business outcomes. The role places affiliate activity within Paychex's broader marketing efforts and reflects the continued importance of performance-oriented channels in the B2B services market. Affiliate marketing has become increasingly relevant for companies looking to diversify customer acquisition beyond traditional advertising and owned media. By working with publishers, industry partners, content creators, and other affiliates, businesses can extend their reach while linking marketing activity more directly to leads, conversions, and customer growth. For Paychex, which provides payroll, human resources, benefits, and related business services, affiliate marketing can serve as another channel for connecting with businesses evaluating solutions for workforce management and administration. Malik's appointment also comes against a backdrop of continued changes in the payroll and HR technology landscape, where companies are investing in digital acquisition strategies and partnerships to reach small and midsize businesses. The move follows Malik's previous experience associated with Paycor, adding familiarity with the payroll and HR services sector to his new role at Paychex. His transition brings experience from a closely related business environment into Paychex's marketing organization. As affiliate marketing continues to evolve through better attribution, audience targeting, and performance measurement, marketing teams are placing greater emphasis on understanding which partnerships contribute to customer acquisition. Malik's role will position him within this evolving channel as Paychex continues to build its marketing and partner ecosystem.

GlobeNewswire

Sep 28th, 2026

Paychex earns 5-star rating on Newsweek's America's Greatest Companies 2026 list.

Paychex earns 5-star rating on Newsweek's America's Greatest Companies 2026 list. September 28, 2026 08:00 ET | Source: Paychex, Inc. The recognition highlights Paychex's financial strength, innovation, and sustainability * Paychex earned 5-out-of-5-stars on Newsweek's America's Greatest Companies 2026 list * The recognition evaluates companies across four pillars: financial strength, market performance as an American employer, innovation, and environmental sustainability "This recognition reflects the strength of Paychex and our commitment to delivering long-term value for all our stakeholders." John Gibson, Paychex CEO ROCHESTER, N.Y., Sept. 28, 2026 (GLOBE NEWSWIRE) - Paychex (Nasdaq: PAYX), a leading provider of expert-enabled HR, payroll, and benefits, today announced it has been named to Newsweek's America's Greatest Companies 2026, earning a 5-out-of-5-star rating on the national list. Recognized Across Every Pillar of Performance The recognition reflects the strength of Paychex's business across every dimension that Newsweek and Plant-A Insights Group measure. The America's Greatest Companies ranking evaluates U.S.-based, publicly traded companies on four pillars: financial strength, market performance as an American employer, innovation, and environmental sustainability. "This recognition reflects the strength of Paychex and our commitment to delivering long-term value for all our stakeholders," said John Gibson, Paychex president and CEO. "Our financial performance, dedicated employees, responsible business practices, and culture of innovation all contribute to our success. AI is accelerating what is possible, and we are investing in it thoughtfully to enhance our solutions, empower our teams, and ultimately deliver on our purpose of helping businesses succeed." Demonstrated Commitment to AI and Innovation The national recognition comes as Paychex scales WISE (Workforce Intelligence Strengthened by Expertise), its AI-powered intelligence engine embedded across its HCM platforms - Paychex Flex(R), Paycor(R), and SurePayroll. Early results from more than 50,000 businesses using WISE show it is helping customers catch approximately 90% of payroll errors before they happen and resolve service requests faster. About Paychex Paychex, Inc. (Nasdaq: PAYX) provides a comprehensive suite of expert-enabled technology and advisory solutions that help businesses manage HR, payroll, and benefits. Serving approximately 840,000 customers and paying 1 in 11 U.S. private sector workers, Paychex combines scale, trusted expertise, and innovation to help businesses succeed. Built on more than 50 years of workforce experience and one of the industry's largest proprietary HR datasets, Paychex's WISE agentic AI engine embeds intelligence directly into workflows to improve productivity, enhance decision-making, and deliver better outcomes. Learn more at paychex.com. Media Contact Tracy Volkmann Paychex, Inc. Manager, Public Relations (585) 387-6705 [email protected]

Yahoo Finance

Sep 23rd, 2026

Paychex Q1 revenue up 6% to $1.63B as PEO segment outlook raised to 7-8%

Paychex reported first-quarter fiscal 2027 revenue of $1.63 billion, up 6% from the prior year, while diluted earnings per share rose 14% to $1.21. Adjusted diluted EPS increased 10% to $1.34. The company's PEO and Insurance Solutions segment drove the strongest performance, with revenue climbing 12% to $367.6 million. This was attributed to a higher average number of PEO worksite employees and increased insurance volumes. Management Solutions revenue grew 4% to $1.2 billion. Profitability improved, with adjusted operating margin expanding to 42.0% from 40.7%. Following the results, Paychex raised its full-year growth outlook for PEO and Insurance Solutions to 7%-8% and increased its forecast for interest earned on client funds to $200 million-$210 million.

Paychex

Health & Benefits Account Manager

About the job