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Corston

Designs and retails architectural hardware

Customer Experience Advisor

Customer SupportUpdated on Nov 13
Part-timeAmsterdam, Netherlands€34k - €36k /yr

About the Job

Requirements

  • Previous experience in a customer service, retail, or customer-facing role.
  • Fluent Dutch and English language skills are essential.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and organizational skills.
  • A positive, proactive, and team-oriented attitude.
  • Comfort working in a fast-paced environment.
  • Passion for delivering outstanding customer service.

Responsibilities

  • Assist retail and trade customers via phone, email, and face-to-face interactions.
  • Respond to customer enquiries and provide product guidance.
  • Prepare and follow up on quotations.
  • Maintain accurate customer records within the customer relationship management (CRM) system.
  • Support trade customers and process trade enquiries.
  • Welcome and assist visitors to the showroom.
  • Resolve customer issues in a professional and timely manner.
  • Work closely with colleagues to ensure an exceptional customer experience.

About the Company

Corston

Designs and retails architectural hardware

Corston designs and sells architectural ironmongery and electrical fittings through a direct-to-consumer online store. Its lines, including Kew (flush switches and outlets for new builds and retrofits) and Grove, include smart in-line dimmer modules for lighting control, all designed to match across finishes such as antique brass. The company emphasizes engineering precision and cohesive design so cupboard handles, knobs, switches, and dimmers form a coordinated range, with customers noting the substantial feel and high quality. Its goal is to grow its presence in the United States while maintaining strong customer support and a consistent hardware aesthetic.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
United Kingdom
Founded
2019

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