People Operations Specialist

Employee Lifecycle Support

Support onboarding and offboarding processes. Manage background checks, new hire documentation, onboarding processes, and leaver administration

Handle operationally the internal movements (e.g., promotions, transfers) in coordination with the People Partners and IT teams. Manage necessary documentation and records updating.

Ensure accurate and timely updates to employee records and documents throughout the lifecycle.

Work alongside the People Partners and Payroll Manager to support employee payroll paperwork

Ensuring accurate records are maintained with regards to leaves, point person for employees on queries, alongside working with outside vendors for leave management when necessary

Employee Support & Service Desk Management

Organize and manage employee support pathways; escalate complex requests to appropriate teams.

Respond to employee queries (e.g., systems, benefits, and policies) and ensure efficient request resolution through Jira or shared inboxes.

Maintain and evolve a People knowledge base to drive self-service and internal team enablement.

Monitor ticket resolution times and maintain SLA performance standards, providing insights for continuous improvement.

Data & Compliance

Ensure employee data accuracy and integrity across systems, adhering to internal policies and data protection standards.

Draft and issue HR documentation, such as promotion letters and contract variation documents, ensuring accuracy and compliance.

Support HR compliance processes including reporting, audit preparation, and access control.

Process Management

Assist with annual handbook updates and People policies monitoring and maintenance

Updating courses, reporting and supporting the upload of new content onto internal systems

Propose process enhancements and contribute to People Team projects aimed at improving efficiency, automation, and scalability.

Key Requirements

Relevant education or experience, including a degree or a minimum of 2 years in People Operations, HR Administration, or a related field

Knowledge of employment laws and regulations, ideally covering countries such as Singapore and UAE will be an advantage

Experience with HR systems, with BambooHR and Culture Amp considered a strong advantage

Proficiency in Microsoft Office Suite, with strong general digital literacy

Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and resolve issues effectively

Strong communication skills in English, both written and verbal, with the ability to support employees and stakeholders across functions and locations.

High level of discretion and professionalism, with the ability to handle confidential information appropriately

Proven ability to manage competing priorities, meet deadlines, and work efficiently in a fast-paced environment

What Makes a Great Candidate

Someone who thrives in a fast paced services environment

Natural relationship-builder who collaborates effectively across teams

Analytical problem-solver with a proactive approach

Detail-oriented individual who takes pride in accuracy

Professional and discreet when handling sensitive information