Customer Care AI Analyst Intern
Veeam Software
Customer Care AI Analyst Intern
Veeam Software
Builds backup and recovery software for businesses
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About Our Summer Internship Program
Our Summer Internship Program is designed for students entering their final year of university who are eager to gain meaningful, real-world experience in a fast-paced, collaborative, and professional environment.
As a Summer Intern, you'll participate in a comprehensive onboarding experience led by our University Relations team to set you up for success from day one. Throughout the program, you'll also have the opportunity to participate in weekly professional development sessions, networking events, social activities, and other engaging experiences designed to support your personal and professional growth.
The program takes place from June – August 2027 (10-week program).
Your Role [Customer Care AI Analyst Intern]
You'll join our Customer Care team at a pivotal moment as we're modernizing our support platform and building out AI-driven case deflection and smart routing. As part of this effort, you will:
Requirements
This role is hybrid based out of the Columbus, OH office.
Benefits
As a paid intern at Veeam, you'll receive:
We're committed to providing a supportive and rewarding internship experience.
The pay range posted is an hourly rate of base pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.
United States of America Intern Pay Range
$20- $25 USD
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
Builds backup and recovery software for businesses
Veeam Software makes backup and recovery software that gets businesses' data back after ransomware attacks, outages, or mistakes, whether it sits on their own servers, in public clouds, or in apps like Microsoft 365. It made its name in 2008 with Backup & Replication, built to back up VMware virtual machines, and in 2010 added a way to restart a failed server straight from its backup file. Its software keeps locked copies on-site or in Veeam's own cloud, scans them for malware before a restore, and tracks where sensitive data lives and which people and AI agents reach it. Companies buy subscriptions directly or through resellers and service providers. Veeam was founded in 2006 and is based in Kirkland, Washington, United States.
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