Security Officer

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

40 hrs - rotating shift

Position Summary
Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security policies and regulations. Conducts routine patrols of assigned areas to identify and report potential safety hazards, security concerns, and unusual occurrences. Investigates complaints and potential criminal activity, provides protective services, responds to medical emergencies, and assists with patient restraints when necessary and authorized. Demonstrates excellent customer service and maintains a professional presence at all times.
When applicable, performs arrests of criminal suspects under the authority of a State Special Police license.

Essential Functions & Responsibilities
• Security Patrols: Patrols assigned areas, paying particular attention to locations with a history of security concerns. Identifies unsafe conditions, unsecured areas, and property to help prevent theft, injuries, and damage to hospital property.
• Investigations: Investigates thefts, shortages, complaints, and potential criminal misconduct by interviewing individuals involved in reported incidents. Notifies appropriate law enforcement agencies of suspected or confirmed criminal activity. Detains suspicious individuals when appropriate and makes arrests when legally authorized. Participates in subsequent court proceedings as required.
• Confidentiality: Maintains strict confidentiality regarding sensitive information, investigations, and hospital operations.
• Reports & Documentation: Prepares and submits complete and accurate written incident reports. Documents all incidents in departmental logs and keeps supervisors informed of significant events and ongoing situations.
• Evidence & Property Management: Maintains accountability for valuables, hospital property, and evidence placed in their custody. Ensures proper safekeeping and maintains accurate documentation.
• Dispatch Operations: Performs dispatch duties using integrated security systems and communications technology. Coordinates radio communications and dispatches personnel to respond to incidents, security concerns, and requests for assistance. Maintains appropriate dispatch documentation.
• Emergency Response: Responds to medical emergencies, security incidents, and other urgent situations. Provides assistance to workplace and domestic violence victims and assists with patient restraints when authorized and necessary.
• Protective Services: Provides security and protection for hospital patients, visitors, employees, and dignitaries.
• Traffic & Crowd Control: Directs and controls pedestrian and vehicular traffic to maintain safety and ensure orderly movement throughout hospital property.
• Departmental Participation: Voluntarily participates in departmental committees, task forces, and specialized teams as needed.

Education

• Bachelor's or Associates degree in Criminal Justice or a related field preferred.
• Minimum of a high school diploma required.
• A combination of both experience and education will be considered. -1-3 years of security or related experience preferred

Licenses & Credentials

• Valid Class D Passenger Vehicle Driver's License (State-issued) required.

Experience

• 3+  years of experience in hospital security, law enforcement, emergency medical services, or customer service preferred.

Knowledge, Skills & Abilities

• Strong interpersonal, communication, and customer service skills, with the ability to interact professionally and respectfully with individuals from diverse backgrounds.
• Ability to effectively de-escalate stressful situations, manage aggressive behavior, and interact with anxious or distressed individuals.
• Ability to work independently and collaboratively within a team while managing multiple responsibilities.
• Strong problem-solving, critical-thinking, and analytical skills, with sound judgment and effective prioritization.
• Demonstrates initiative, flexibility, empathy, and a positive, customer-focused attitude.
• Maintains a professional image and demonstrates tact, diplomacy, active listening, and effective communication.
• Understanding of community policing, risk assessment, and crime prevention principles and practices.
• Strong written communication skills, including the ability to prepare accurate reports and maintain supporting documentation.
• Intermediate computer skills, including typing, data entry, and use of database software.

Onsite265-285 Cambridge Street

Pay Range

$23.34 - $33.37/Hourly

Grade

5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework