Retail Manager

Job Description

The Retail Manager leads the hotel’s retail operation, creating a thoughtful and welcoming shopping experience for hotel guests, residents, spa guests, and local visitors. Reporting to the Director of Wellbeing, this role oversees daily store operations, team leadership, merchandising, inventory, and financial performance. The Retail Manager curates an elevated assortment that supports the property’s wellbeing experience and reflects its sense of place, while delivering attentive, knowledgeable service.

• Lead daily retail operations, maintaining a polished, inviting, and well-organized sales environment that reflects the hotel’s service standards.
• Welcome guests and residents, learn their interests, and provide thoughtful product recommendations and personal assistance throughout the shopping experience.
• Develop and maintain a distinctive, seasonally relevant product assortment in partnership with the Director of Wellbeing, including product research, vendor relationships, buying, and assortment planning.
• Oversee visual presentation, product displays, signage, pricing accuracy, and timely changes that support new arrivals, seasonal moments, and hotel programming.
• Manage inventory from ordering and receiving through storage, replenishment, cycle counts, and reconciliation; maintain appropriate stock levels and address discrepancies or shrink concerns.
• Monitor sales, average transaction value, inventory turns, margin, and other key results; prepare forecasts and reports, identify opportunities, and take action to meet approved budgets and goals.
• Ensure accurate point-of-sale transactions, cash handling, opening and closing procedures, returns, exchanges, and other retail controls.
• Recruit, train, schedule, coach, and develop retail team members; set clear service and selling expectations and provide regular feedback.
• Build strong working relationships with Wellbeing, Front Office, Guest Services, Residences, and other hotel departments to coordinate referrals, guest requests, and relevant promotions.
• Resolve guest concerns promptly and professionally, involving hotel leadership as appropriate and following through to support a positive experience.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in retail management, business, hospitality, or a related field preferred. Three or more years of retail experience, including leadership or supervisory responsibility, required; high-end or luxury retail experience is highly preferred.
• Experience with merchandising, product assortment, inventory management, point-of-sale systems, sales reporting, and vendor coordination.
• Demonstrated ability to lead and coach a team, deliver attentive guest service, communicate clearly, solve problems, and balance service quality with operational and financial goals.
• Comfortable using common business software and learning hotel or retail systems; able to prepare and interpret basic sales and inventory reports. Flexible to work evenings, weekends, and holidays as business needs require.
• Must be able to communicate professionally with other team members and guests

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training