Manager Enterprise Platform Engineering and Developer Experience

Costco IT is responsible for thetechnical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. 

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST.  Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. 

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team’s strategic vision and plan and ensuring that your team’s actions align with the larger goals of the company and the IT Division.
 

The Manager of Platform Engineering & Developer Experience will lead the software development teams responsible for designing, building, and operating core platform software, internal developer tooling, and modern capabilities that enable engineering teams across our global retail operation. This crucial leadership role is focused on driving engineering velocity, reducing friction for feature teams, and building scalable shared services that simplify delivery across the enterprise. The manager will be tasked with establishing modern software engineering practices, accelerating platform adoption, embedding innovative tools (including AI-driven capabilities) into developer workflows, and fostering a culture of continuous delivery, automation, and engineering excellence. Success in this role requires a balanced blend of strategic vision, deep technical expertise in platform and software engineering, and proven leadership in developing world-class software development talent.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door” communication.  
 

If you want to be a part of one of the worldwideBEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

• INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.

• MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.

• ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.

• MANAGING PERFORMANCE: Coaches and mentors’ employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.

• COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.

• SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary.

• INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.

• COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.

• Oversees the technical teams that build and develop services, tools, and frameworks for our global enterprise. 

• Provides leadership, mentoring, coaching, and career development planning for team members.

• Collaborates with team and peers to define and maintain software development standards, best practices, and departmental service level agreements (SLAs).

• Drives all assigned projects, leveraging the project execution framework.

• Participates in architecture, design, and code review sessions as a coordinator, owner, reader or observer.

• Keeps current on new technology and makes recommendations to the development team on future directions.

• Builds roadmaps and lead prioritization; balance the right amount of structure and planning for a fast-paced engineering team with many stakeholders

• Develops, employs and increases adoption of automated internal and external tools that help improve quality, improve performance, increase deploy frequency and enhance the overall platform experience.

• Influences others and represents technical insight about customer experience to engineers.

• Maintains and fosters a sense of urgency within the team and the department.

• This is a full-time management/leadership position (45+ hours per week).

REQUIRED

• 7+ years of progressive experience in software engineering, with at least 3 years in a technical leadership or software management role overseeing platform engineering, developer enablement, or core shared services in a large-scale enterprise environment.

• Proven experience building and operating internal developer platforms, developer tooling, or enterprise-scale shared microservices and integration platforms.

• Demonstrated experience evaluating and integrating modern software development practices, continuous delivery (CI/CD) pipelines, and modern developer tooling (such as AI-assisted coding tools or automated development workflows).

• Strong background in backend programming languages (e.g., Java, Go, Python, C#) and modern cloud-native architectures (microservices, containerization, distributed systems).

• Expertise in leading software teams through modern Agile methodologies (Scrum/Kanban) and building clear product roadmaps for platform engineering capabilities.

• Experience establishing developer experience metrics (e.g., deployment frequency, lead time for changes, platform adoption rates) to measure efficiency gains.

• Computer Science, Business, or related degree and/or professional certification(s) or equivalent work experience.

• Must be detail-oriented and thorough, with the ability to think "big picture" and understand key trends driving retail and enterprise modernization.

• Extremely responsive, with a strong sense of urgency.

• Scheduling flexibility to meet the needs of the business, including support for global platform availability.

• HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).

Recommended

• Bachelor's degree in Computer Sciences, Engineering, or equivalent work experience.

• Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.

Required Documents

●      Cover Letter

●      Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Pay Range:  $137,000 - $210,000; Bonus and Restricted Stock Unit (RSU) eligible
 

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected]

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.