Full-Time
Client Registration Assistant
Healthcare Navigator
Posted on 8/18/2026
Fonemed
51-200 employees
24/7 nurse triage and healthcare software
Compensation Overview
$18.20/hr
Remote in USA + 1 more
More locations: Remote in Canada
Remote
Must work from a private home office with high-speed internet and required computer equipment.
Certification
 Administrative & Executive Assistance (2) |
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- Comfort handling medical calls, including mental health and crisis intervention calls.
- Ability to follow established protocols and procedures when speaking with patients and documenting calls.
- Ability to accurately obtain demographic and health-related information and enter it into software programs.
- Ability to direct callers appropriately to Registered Nurses, Nurse Practitioners, and other clinicians.
- Ability to notice and process patient injury reports using established procedures and software.
- Ability to book and confirm patient appointments with Nurse Practitioners and physician practices.
- Ability to perform minor technical troubleshooting of patient portals, including password resets and registration assistance.
- Ability to monitor biometric alerts and contact patients to determine whether clinician follow-up is needed.
- Ability to conduct customer service feedback surveys.
- Minimum education level of a high school diploma.
- Excellent communication skills.
- Previous professional experience using computers and software programs.
- Professional, respectful, and friendly approach.
- Empathetic, patient, and compassionate demeanor.
- Ability to remain calm in stressful situations.
- Ability to discuss a wide variety of medical situations, including mental health crises.
- Ability to work in a fast-paced and busy environment.
- Ability to handle upset patients and de-escalate situations.
- Ability to provide a clear criminal background check and complete drug screening.
- Fully open availability for a full-time schedule including mornings, days, evenings, overnights, weekends, holidays, and a rotating schedule of two weekends on and one weekend off.
- Ability to supply a private home office, computer, second monitor, keyboard, mouse, USB headset, high-speed internet, and webcam; a PC is preferred and Chromebooks are not acceptable.
- Serve as the first point of contact for patients calling with health-related concerns.
- Obtain key patient demographics, open patient charts, and register patients for virtual care.
- Document calls accurately for clinician follow-up.
- Direct callers to appropriate nurses, nurse practitioners, or other clinicians.
- Process patient injury reports according to established procedures.
- Book and confirm appointments with nurse practitioners and physician practices.
- Troubleshoot minor patient-portal issues.
- Monitor biometric alerts and call patients regarding potential clinician follow-up.
- Conduct customer service feedback surveys and patient follow-up calls.
- Office administration or medical office administration certificate or diploma.
- Previous customer service or call center experience.
Fonemed provides 24/7 nurse triage and nurse practitioner services to improve access to care, delivered via a cloud-based Fonemed Health Management Platform. The platform integrates Schmitt-Thompson Clinical Content Triage Guidelines and supports client registration, online health assessment, nurse triage, NP assessment and referrals. With teams across the US and Canada, Fonemed helps clients broaden patient access, control costs, and diversify revenue. It differentiates itself through 26+ years of experience, a scalable compliant platform (URAC, SOC2, HIPAA), and a large network of clinicians.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Ventura, California
Founded
1996
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See people who can refer or advise you
Simplify's Take
What believers are saying
- Fonemed plans its first in-person St. John’s clinic for spring 2026.
- SE Health says the acquisition expands Fonemed’s national presence and global growth.
- HigherGov lists active federal registration through 2027, supporting U.S. contracting continuity.
What critics are saying
- One government contract covers 811 HealthLine and exceeds $31 million through 2030.
- Provincial scrutiny intensified after Globe and Mail exposed nurse-practitioner rates on 2025-11-03.
- If SE Health integration falters, Fonemed becomes a commodity call-center inside a nonprofit portfolio.
What makes Fonemed unique
- Fonemed serves 25 million people with 24/7 nurse advice and biometric monitoring.
- SE Health acquired Fonemed on 2025-09-08, pairing telehealth with home-care delivery.
- Fonemed’s Newfoundland leadership stays intact, preserving local expertise under Charlene Brophy.
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Benefits
Health Insurance
Remote Work Options
Growth & Insights and Company News
6 month growth
↑ 11%1 year growth
↑ 11%2 year growth
↑ 11%MARKHAM, Ont. – SE Health, a not-for-profit social enterprise dedicated to people living and aging at home, announced its acquisition of Fonemed. Building on its earlier investment in the virtual nurse advice line, the acquisition further bolsters SE Health’s national presence and digital edge, as well as ongoing opportunities for global expansion.