Administrative Support

Overview

Position Title: Administrative Support 

Location:  Reading, MA (in office)

Schedule:  Part time (15 hours/week), flexible:

                     M-F: 10 am ET-1 pm ET OR M, W, F: 10 am ET- 3 pm ET

Salary Range: $15.50/hr-$19/hr

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Administrative Support role provides essential administrative and clerical support, helping ensure accurate documentation, timely distribution of correspondence, and efficient day‑to‑day operations. The ideal candidate is detail‑oriented, highly organized, and able to manage multiple priorities while supporting claims professionals in a fast‑paced environment with professionalism and discretion.

Responsibilities

• Perform accurate and timely data entry involving medical and claims‑related information, ensuring a high level of attention to detail and quality standards

• Enter, review, and update medical terminology, anatomy references, and claim documentation within internal systems

• Apply working knowledge of ICD‑10 and CPT coding when indexing, organizing, or updating claim and medical records

• Maintain current awareness of commonly used medical terminology and coding practices relevant to liability claims support

• Sort, review, and distribute daily inbound and outbound mail, medical records, and correspondence to appropriate claims adjusters and nursing staff

• Scan, upload, and index documents into electronic claim files in accordance with established procedures and deadlines

• Support front‑office and administrative operations, including providing backup assistance for reception and phone coverage when needed

• Operate standard office equipment such as copiers, scanners, fax machines, mail processing equipment, printers, and multi‑line phone systems

• Communicate clearly and professionally with internal team members to ensure accurate routing of information and timely task completion

• Maintain confidentiality and discretion when handling sensitive claim and medical information

• Organize and prioritize administrative tasks to meet daily workflow demands and service expectations

• Work collaboratively with claims team members in a fast‑paced, on‑site office environment

Qualifications

Requirements

• High school diploma or equivalent required
• Ability to perform accurate data entry with strong attention to detail
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to operate standard office equipment, including copiers, scanners, fax machines, mail equipment, and multi‑line phone systems
• Strong verbal and written communication skills
• Ability to multitask, prioritize work, and meet deadlines in a structured office environment
• Self‑starter with strong organizational skills and the ability to work with minimal supervision
• Demonstrated discretion and ability to maintain confidentiality
• Reliable, predictable attendance during assigned on‑site work hours
• Ability to work collaboratively as part of a team in a rapidly changing environment

Nice to Have: 

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
• Prior experience in an administrative or clerical support role, preferably within insurance, claims, or a professional office setting
• Working knowledge of medical and/or insurance‑related terminology preferred

How We Measure Success

• Accurate and timely completion of administrative and data entry tasks
• Proper sorting and distribution of mail and documents to ensure claims processing timelines are met
• Consistent attention to detail with minimal errors
• Positive feedback from claims professionals regarding responsiveness and reliability
• Effective workload management while meeting daily priorities
• Dependable, on‑site attendance aligned with scheduled hours
• Demonstration of professionalism, accountability, and adaptability in daily responsibilities

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

#EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers #TPA #ESOP

#AdministrativeCareers #InsuranceCareers #IND456 #PartTime #LI-InOffice #ReadingMA #Massachusetts