Solutions Consultant
Must be located in West Coast, Mid West
Posted on 3/14/2024
INACTIVE
PolyAI

51-200 employees

Develops enterprise conversational assistants for customer service
Company Overview
PolyAI stands out as a leader in the field of enterprise conversational assistants, with a unique ability to understand and respond to customer inquiries in a natural and intuitive manner. Their competitive edge lies in their advanced technology that comprehends customer communication regardless of the language or style used. The company's culture fosters technical innovation and industry leadership, making it an ideal workplace for those seeking to contribute to cutting-edge AI technology.
AI & Machine Learning
B2B

Company Stage

Series B

Total Funding

$66.1M

Founded

2017

Headquarters

, United Kingdom

Growth & Insights
Headcount

6 month growth

2%

1 year growth

5%

2 year growth

101%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
REST APIs
CategoriesNew
IT Consulting
Management Consulting
Consulting
Requirements
  • At least 2 years experience in a customer facing solutions consulting, sales engineering, or solution architect role.
  • Knowledge of contact center solutions such as Genesys, Nice, Five9, Cisco, Avaya, Amazon Connect, etc.
  • Strong understanding of CX best practices, trends, and expectations for brand-conscious enterprises.
  • Knowledge of integration methodologies and technologies such as REST APIs, SOAP
  • Firm understanding of telephony, PSTN, SIP & RTP.
  • High level understanding of privacy, compliance, and security requirements such as SOC2, ISO27001, GDPR/CPPA, HIPAA
  • Experience developing proposals and building ROI models.
  • Ability to lead conversations around Customer Experience with business and technical stakeholders.
Responsibilities
  • Working as part of a Solutions Consulting team supporting direct and indirect sales to new and existing customers and partners.
  • Leading discovery, technical reviews and workshops to understand customer environments, technical, and business goals and objectives.
  • Crafting and presenting business and technical outputs to prospects and clients.
  • Collaborating with Product Management, Engineering and Research to provide insights from the field and collaborate on cutting-edge solutions.
  • Contribute to Technical responses to RFP’s / RFI’s / Proposal / Security Questionnaire.