Marriott International

Manages and franchises hotels around the world

Group Sales Manager

Field SalesConfirmed live in the last 24 hours

Full-timeCleveland, OH, USA

About the Job

Requirements

At least two years of experience as a Sales Manager is preferred.
An associate or bachelor's degree with an emphasis on Hotel Management, Business Administration, Marketing, or Communications is preferred.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to multitask.
Experience with CI/TY is preferred.
Ability to travel two to four times per year.
Ability to work various shifts when needed during regular business hours, including weekends and evenings.
Ability to perform the stated physical duties, including occasionally lifting or moving up to 80 pounds.
Ability to work independently or as a team member and support managers with special projects.
Strong collaboration and relationship-building skills, including collaborating across functional areas and with various organizational levels.

Responsibilities

Represent the hotel in developing market segments and new customer relationships, maintaining existing assigned-account relationships, and maximizing revenue in rooms, public space, food and beverage, and ancillary products and services.
Actively upsell each business opportunity to maximize revenue.
Understand the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand, and how to sell against competitors.
Conduct outside sales activities to discuss business opportunities and entertain customers in local and assigned markets; conduct account site visits and participate in trade shows, industry events, and customer events.
Conduct site inspections, familiarization trips, and related functions to develop potential group business, including visits to guest rooms, meeting space, banquet facilities, and other hotel facilities.
Entertain group contacts on the property and in the marketplace, including outside normal office hours when required.
Communicate marketplace developments to the Director of Sales and Marketing or Assistant Director of Sales and Marketing, and generate promotional ideas and activities for the market.
Ensure business is turned over properly and promptly for quality service delivery, and detail a small portion of groups.
Respond promptly to incoming group and catering opportunities within predefined parameters, and refer opportunities outside those parameters to the appropriate sales associate.
Promote accountability and drive business results through successful execution of sales strategies and business processes.
Prepare proposals and contracts advising prospective customers of guest-room, meeting-space, and banquet-date, space, and rate availability; develop and quote prices.
Execute and support operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence; transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
Drive customer loyalty by delivering service excellence throughout each customer experience.
Collaborate with other sales channels and on-property resources to coordinate complementary, nonduplicative sales efforts.
Travel to national markets as directed by the promotional plan.
Attend weekly sales department and other scheduled meetings, including tentative review, lost business review, and group pickup meetings, to support business operations.
Maintain the highest ethical standards while representing Hotel Paradox.
Maintain effective communication with all hotel departments.
Perform other duties as assigned.

Desired Qualifications

Marriott experience is preferred but not required.

Additional Information: This hotel is owned and operated by an independent franchisee, Savour Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Position Overview

The Group Sales Manager, you are responsible for representing the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services. Marriott experience is preferred but not necessary.

Essential Functions and Responsibilities

Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services,
Actively up-sell each business opportunity to maximize revenue.
Understand the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets (percentage of travel dependent on specific market). Direct site visits for respective accounts and participates in tradeshows, industry and customer events.
Conduct site inspections, familiarization trips and other related functions to develop potential group business visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
Entertain all group contacts while on property and in the marketplace. Sales managers' may be required to entertain outside of normal office hours.
Communicate all developments in your specific marketplace to the DOSM/ADOS and generate promotional ideas as well as activities in your specific market.
Ensure that business is turned over properly and in a timely fashion for quality service delivery as well as detailing of a small portion of groups.
Respond in a timely manner to incoming group/catering opportunities that are within pre-defined parameters. Refer opportunities to appropriate sales associate if business is outside these parameters.
Promote accountability to drive superior business results. Includes successful execution of Sales strategies and business processes.
Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability. Develop and quote prices for same.
Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative.
Extensive travel to all national markets based on the direction of the promotional plan.
Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
Maintain the highest ethical standards while representing Hotel Paradox.
Maintain effective communication with all hotel departments.
Perform other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

At least two (2) years' experience as a Sales Manager, preferred
Associate or bachelor's degree with an emphasis on Hotel Management, Business Administration, Marketing or Communications, preferred
Proficient in Microsoft Office (Word, Excel, Outlook)
Multi-tasking skills
Experience CI/TY, preferred
Ability to travel 2-4 times per year
Salary plus benefits and bonus incentives.

Work Conditions & Physical Demands

Work is performed indoors and outdoors in a commercial setting with regular exposure to cold, heat, noise, people, and equipment.
Able to work independently or as a team member and support managers with special projects.
Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Values We Seek

Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.

Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.

Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.

Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.

Expected Hours of Work & Travel

Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.

This company is an equal opportunity employer.

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Pay Range (US/Canada/EMEA): $50,000 -$60,000

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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