Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Identity Access Management Operations Analyst

Security Engineering & ArchitectureUpdated on Nov 11

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

At least 3 years of experience with One Identity Manager or Ping Federate.
Experience handling complex support-related requests.
A good understanding of the joiner-mover-leaver process and workflows.
A good understanding of role-based access control and dynamic group concepts.
Experience resolving incidents within the client's service-level agreement timeline.
Good knowledge of SQL.
Experience with One Identity Manager tools, including Job Queue, Report Editor, and Synchronization Editor.
The ability to bring new ideas and complex technical matters to resolution and exercise judgment as situations arise on projects.
The ability to prioritize tasks, meet schedules, and work independently with organizational skills.
Analytical skills for complex problems.
In-depth knowledge of the underlying technology and the ability to assess user satisfaction and technology effectiveness and recommend changes.
The ability to manage small projects for identity management application consumption, coordinate others' work toward timely completion, identify needed functions or people, develop schedules, and incorporate others' priorities into project plans.
The ability to analyze small to complex problems.

Responsibilities

Manage and optimize identity and access management systems, including One Identity Manager, DUO, and Ping Federate, to ensure compliance and enhance security.
Manage user access and privileged access.
Provide advanced support for integration and architectural coherence.
Serve as an escalation point for issues that the L1 team cannot resolve.
Provide knowledge transfer and training to junior staff or other team members.
Create and maintain technical documentation.
Deliver solutions collaboratively and independently to improve service reliability.
Manage small projects for identity management application consumption and coordinate work efforts toward timely project completion.

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

This role involves managing and optimizing identity and access management systems, including One Identity Manager, DUO and Ping Federate, to ensure compliance and enhance security. Responsibilities include user access management, privileged access administration, and providing advanced support for integration and architecture coherence. Strong communication, problem-solving skills, and experience in identity management technologies are essential. The candidate will work independently and collaboratively to deliver innovative solutions and improve service reliability.

3+ Years of experience in One Identity Manager or Ping Federate.
Experience in handling complex support-related requests.
Act as an escalation point for issues that cannot be resolved by L1 Team
Experience in providing knowledge transfer and training to Junior staff or other team members.
Create and maintain technical documentation
Good understanding about JML Process, workflows.
Good understanding about RBAC, Dynamic Group concepts.
Incident Management: Experience in solving the issues in mentioned SLA timeline by the client
Good knowledge in SQL
Experience with 1IM tools like Job Queue, report editor, Synchronization Editor.
Ability to bring new ideas and complex technical matters to resolution and display judgment to situations as they arise for projects. Prioritize tasks, meet schedules Self-motivated with excellent organizational skills
Display analytical skills to complex problems
Display in-depth knowledge of the underlying technology, assesses user satisfaction and the effectiveness of technology and recommends changes as needed.
Ability to manage small projects for IDM application consumption. Coordinates the work efforts of others toward the timely completion of projects. Identifies other job functions or people needed, develops a schedule of what is needed, and incorporates the priorities of others in planning and managing project completion.
Decision Making/Problem Solving Analyzes small to complex problems

About you

3+ Years of experience in One Identity Manager or Ping Federate.
Experience in handling complex support-related requests.
Act as an escalation point for issues that cannot be resolved by L1 Team

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size: 10,001+
Company stage: IPO
Headquarters: Itasca, IL
Founded: 1927

Recently Posted Jobs

Explore more opportunities at Arthur J. Gallagher & Co.

See more jobs