Know Your Customer Operations Quality Control Specialist

Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Know Your Customer Operations Quality Control Specialist (all genders).

As a Know Your Customer Operations Quality Control Specialist you will be a vital part of our team, responsible for ensuring compliance with regulatory requirements and maintaining the highest standards of customer due diligence. You will conduct in-depth Quality Control reviews of high-risk/complex KYC case files and support the delivery of targeted remediation actions to drive sustainable quality uplift. Ideally, you will bring 2+ years’ experience in AML/KYC, compliance, audit, or financial crime within financial services/fintech, and strong analytical, investigative, and communication skills to assess customer risk profiles/alerts and drive issues to resolution. English required (German a strong plus); MS Office proficiency and a growth mindset are expected. Preferred: deep KYC/AML and German regulatory knowledge, familiarity with screening/KYC tools and digital banking/payments, and certifications (e.g., ACAMS).

Job Description  

• Conduct in-depth Quality Control reviews of high-risk/complex KYC (SpDD/EDD) case files to validate completeness, accuracy, and policy/regulatory adherence; document findings, identify root causes, and ensure timely escalation and remediation tracking where required.
• Partner with internal stakeholders (Compliance, Legal, Front Office, and Operations) to resolve KYC-related issues and inquiries, ensuring timely, well-documented escalations where required.
• Provide enhanced controls coverage and oversight of KYC QC processes, by monitoring adherence to procedures, identifying emerging risks/themes, and driving corrective actions in relation to QA findings.
• Provide on-the-floor case support to Specialists & support the delivery of targeted remediation actions to drive sustainable quality uplift.
• Support delivery of KYC projects and strategic initiatives (e.g., process change implementation, system/tool enhancements, remediation activity, regulatory-driven updates, new products roll-out), including stakeholder coordination, action tracking, and progress reporting.

Required qualifications, capabilities, and skillset

• Relevant education in Economics, Finance, Banking, Business Administration, Engineering (or similar) and / or Bank Ausbildung.
• 2+ years of related working experience in Audit, Compliance, Anti-Financial Crime, Anti-Money Laundering, KYC and/or other Controlling / Investigating related roles within Banking / Financial Services / FinTech or similar.
• Clear and effective communication for interactions with internal stakeholders, customers and regulatory authorities, as applicable.
• Very good analytical and research skills, with the ability to deep-dive and investigate issues to reach resolution.
• The ability to review and assess customer risk profiles & related alerts and assign appropriate risk levels based on established criteria.
• Growth mindset and a passion for learning and self-development.
• A commitment to collaboration and collective growth within the team.
• Very good computer literacy, including MS Office Suite Applications.
• Excellent communication skills, both verbally and in writing, in English (German a strong plus).

Preferred qualifications, capabilities and skills  

• Good understanding of Online Retail Banking frameworks in the financial services industry.
• Good Knowledge of the German regulatory framework and best practices regarding AML and KYC processes
• Familiarity with KYC software, databases, and customer screening tools. Ability to adapt to new technologies
• Familiarity with digital banking platforms, payment systems, and financial technologies.
• Relevant AML/ KYC accreditations (e.g. ACAMs or similar)

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