Pre-sales Engineer
About the job
- A minimum Bachelor's degree in Computer Science, Computer Engineering, or a related field.
- At least 4 years of overall experience, including a minimum of 3 years of client-facing, pre-sales engineering, sales engineering, or support engineering experience in the B2B enterprise software, Software as a Service, payments, or mobile industry.
- Hands-on experience with HTTP, JavaScript, RESTful APIs, JSON, OAuth, and SQL.
- Experience driving integrations and serving as the single point of contact with clients to drive proof-of-concept projects end to end.
- Ability to manage multiple priorities and perform in a fast-paced work environment.
- Ability to communicate and present technical concepts effectively to technical and business audiences, both verbally and in writing.
- Maintain and strengthen client relationships while supporting clients through implementation of SHIELD solutions before and after sales.
- Drive and own proof-of-concept projects as the technical single point of contact, including implementation and onboarding.
- Provide demonstrations of SHIELD capabilities with the Sales counterpart and customize or data model demonstrations according to client use cases.
- Act as the technical support liaison for existing customers and support product adoption across pre-sales, post-sales, and renewal processes.
- Represent the company to clients, maintain existing relationships, build trust, and create value.
- Work across SHIELD teams to provide prompt and professional troubleshooting for clients' technical challenges.
- Perform regular technical account reviews, product trainings, and on-site visits to provide clients with insights and analytics.
- Assist clients in optimizing solutions to achieve success with SHIELD products and ensure long-term success.
- Advise clients on technical solutions and work with SHIELD product and engineering teams to prioritize client feature requests.
- Advocate proactively for product adoption by identifying opportunities to better fit SHIELD products to clients' needs and technology.
- Hands-on experience with Software Development Kit implementation.
About the company
What SHIELD does: SHIELD provides risk intelligence for online businesses, helping global organizations such as inDrive, Alibaba, Meesho, TrueMoney, and Maya stop fraud, build trust, and drive growth. How its product works: It uses AI and explainable machine-learning models to monitor transactions and user behavior, generate risk scores, and reveal the reasons behind decisions so teams can understand why something is flagged and take appropriate action against new and unknown fraud. How SHIELD differs from competitors: Unlike some risk tools that offer opaque scoring, SHIELD emphasizes explainability and transparency, scales across international online markets, and targets a broad set of online businesses to prevent evolving fraud while supporting trust and growth. What SHIELD’s goal is: To help online companies stay ahead of fraud and grow by making trust-based, data-driven decisions at every step of the customer journey.
Company Size
201-500
Company Stage
Series B
Total Funding
$25.5M
Headquarters
Singapore, Singapore
Founded
2008
Get referred to SHIELD
See people who can refer or advise you
Simplify's Take
What believers are saying
- In 2026, SHIELD showcased customers including inDrive, TrueMoney, OLX, Maya, and MPL.
- SHIELD’s Trust Awards and compliance-suite messaging widen upsell opportunities beyond core fraud detection.
- 2024-2026 partnerships in fintech, ride-hailing, gaming, and metaverse expand proof across verticals.
What critics are saying
- Competitors can commoditize device intelligence, squeezing pricing and forcing feature wars by 2026.
- Reliance on commissioned case studies risks credibility if new customers do not replicate inDrive results.
- If enterprise fraud teams consolidate onto platform suites, SHIELD becomes a replaceable point solution.
What makes SHIELD unique
- SHIELD’s device-first intelligence spots fraud rings before KYC, payments, or account creation.
- Its privacy-preserving fingerprinting uses no PII, matching regulators across global markets.
- Forrester’s 2024 inDrive study quantified $104.6 million benefits and 1377% ROI.
Help us improve and share your feedback! Did you find this helpful?
Growth & Insights and Company News
6 month growth
-1%1 year growth
1%2 year growth
3%A new Total Economic Impact study shows that SHIELD's Device Intelligence has helped eliminate fraud and accelerate profitability, generating $104.6 million in benefits over three years for global mobility company inDriveSAN FRANCISCO, Oct. 2, 2024 /PRNewswire/ -- SHIELD, the device-first fraud intelligence platform, releases its commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting, quantifying the potential return on investment for companies who invest in SHIELD's Device Intelligence solution. The study evaluates investment value based on cost, benefits, flexibility, and risk, and found a substantial 1377% return on investment (ROI) for global mobility platform inDrive.The Forrester study concludes that using SHIELD enabled the ride-hailing and urban services platform to generate benefits of $104.6 million across three years, with a payback period of less than six months and a net present value of $97.5 million across 63 geographical markets. SHIELD's solution does not require the collection of personal data and is strictly compliant with global data protection regulations.The study lists several key benefits of implementing SHIELD's Device Intelligence, including:$57.9 Million in fraud losses avoided. SHIELD's technology enabled inDrive to prevent fraud such as driver-passenger collusion, ride monopolization, and ride-matching engine manipulation.SHIELD's technology enabled inDrive to prevent such as driver-passenger collusion, ride monopolization, and ride-matching engine manipulation. $45.4 million saved by reducing resources needed for fraud prevention
The fintech leverages SHIELD Device Intelligence to eliminate fraudulent activities in real time and build trustSAN FRANCISCO, Feb. 8, 2024 /PRNewswire/ -- WINK, the first neo cooperative in Costa Rica, announces a partnership with SHIELD, the device-first risk intelligence company. The goal is to combat fraud and ensure a secure and reliable financial services platform.Owned by Coopenae, one of the country's largest financial institutions, WINK is 100% digital, with no bank branches. Aware that fraud is growing quickly online, they adopted a zero-tolerance approach to fraudsters. The fintech chose to use SHIELD Device Intelligence, a cutting-edge AI powered technology, to stay ahead of risks and build trust in its ecosystem.WINK leverages SHIELD's technology to continuously monitor tens of thousands of device, network, and behavioral data points in real time in order to create a risk picture. No Personal Identifiable Information (PII) is required, and it prioritizes privacy while fully complying with General Data Protection Regulation.With the solution in place WINK can tackle all fraud threats that impact the fintech industry
Leading virtual real estate platform partners with global risk intelligence company to prevent fraudAUSTIN, Texas, June 15, 2023 /PRNewswire/ -- Cheaters beware: the world's top virtual real estate metaverse ATLAS: EARTH is leveraging global risk intelligence company SHIELD 's AI-powered Device Intelligence technology to proactively identify and expel fraudulent users from its platform.SHIELD is the world's leading risk intelligence company that helps global organizations such as inDrive, Alibaba, Mobile Premier League (MPL), TrueMoney, and Maya stop fraud, build trust, and drive growth.The partnership ensures a fair playing field for ATLAS: EARTH's 1.5 million U.S. players across Android and iOS, while also setting a benchmark for trust and safety in the metaverse. Establishing fair play and transparency for all will build user trust around the long-term sustainability of the metaverse platform."SHIELD's Device Intelligence, the first fraud prevention Unity plugin, is a gamechanger for the industry," said ATLAS: EARTH CEO Sami Khan. "By leveraging this cutting-edge technology, we can confidently ban cheaters without affecting legitimate users, building user trust in the ample opportunities that the metaverse offers."Cheating has been a perennial problem for the gaming industry, with cheaters easily able to create new fake accounts even when their old ones are banned. ATLAS: EARTH requires players to be physically present at real world locations in order to purchase their virtual equivalents and earn rewards. This made it susceptible to GPS spoofers — notoriously prevalent on location-based platforms