Lead Critical Facilities Technician

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Lead Critical Facilities Technician - Frederick, MD

Does the thought of joining one of the fastest-growing, privately held data center companies sound exciting to you? Do you enjoy collaborating with team members to drive and operate some of the industry’s leading and most innovative infrastructure solutions?

At Aligned Data Centers, not only do we celebrate success across our platform, we celebrate the very teams that drive and support that success! Our culture is founded in passion, engineered from innovation, and driven by the pursuit of operational excellence. We are a company dedicated to driving positive change in the industry through continuous data center innovation, diversity and inclusion, and corporate sustainability.  

We realize not only is providing a comprehensive benefits package important, but we also provide a generous 401k match with immediate vesting, free membership to Gympass which provides our employees a rich health and wellness benefit and competitive time off plan.  Giving back and having fun is important to our team whether it be serving our communities or employee and customer events. Our Aligned DNA is what makes us unique and successful!    

As part of our exciting growth, we are currently searching for a Lead Critical Facilities Technician.

Must qualify as a Lead Technician.  

Under the direction of the Facility Manager (FM), this position requires extensive hands-on analysis, maintenance and troubleshooting of facility operations within Aligned Data Centers.  This position is also responsible for the coordination and training of all team members.

DUTIES AND RESPONSIBILITIES (to include, but not limited to):

• As LCFT, you will own your site during your scheduled shift. This means you will be the first point of escalation for all CFTs/CFMTs on shift. You will review and establish the daily workflow; directing and delegating to the on-shift techs to ensure a safe, organized, productive, and responsive day. All while maintaining constant knowledge of site health, and re-prioritizing tasks as needed.
• Monitor building operations and virtually tour properties constantly during scheduled shift. (BMS Rounds)
• Respond immediately to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns, and appropriately escalate.
• Respond immediately to site incidents (equipment failure, SLA violation, system deviation, etc.) and escalate based on severity level.
• Support the development and execution of new hire and ongoing training materials and programs to include the following areas:  Qual Card, SNOW, BMS, procedure compliance and approvals, QA/QC, drills, and continued technical and safety training.  
• Actively support the FM with coordination and management of team schedules, PTO, and shift swaps.
• Oversee and coordinate all Customer Service (SNOW) request to Operations; working with FM as needed to ensure proper process is followed for more complicated requests or projects.
• Work with the FM to support all construction projects and activities including: CR’s, safety, risk mitigation, and project handoff procedures.
• Responsible for site preventative maintenance on all site assets (critical and non-critical equipment). This includes organization, delegation, and quality assurance of in-house PMs; ensuring timely completion and proper WO (work order) tracking in CMMS, as well as assisting/delegating assistance for on-site completion of contracted PMs coordinated by the Maintenance Program Manager (MPM).
• Responsible for site predictive and corrective maintenance on all site assets (critical and non-critical equipment).This includes scheduling, research, collaboration with contractors, development of processes, quality assurance, and proper WO tracking in CMMS to ensure any deficiencies on site are resolved with urgency to minimize risk and impact to Customers.
• Support all areas of operation. Leads should have, and continue to develop, a solid understanding of how to safely operate/delegate operation of HVAC systems, plumbing installations, generators, UPSs, PDUs, STSs, electrical switchgear, fire detection and suppression systems, life safety systems, temperature control systems, building management systems, and digital systems (including fire alarm, duress, card access, CCTV).  
• Ensure all work performed on site is in strict accordance with governing MOP/SOP/EOP/CR procedures and maintenance work instructions. This includes proper completion of procedures with all necessary details notated, as well as proper long-term storage of completed procedures.
• Oversees work efforts of third-party work on site for safe and compliant operation; ensuring that safety review and scope review of all CRs takes place with third-party workers before work begins to verify all parties understand responsibilities and expectations.
• Work closely with FM and MPM to ensure proper parts are ordered for any predictive, preventative, and corrective maintenance identified; as well as establishing and maintaining a robust and tracked inventory of critical spare parts for all system types.
• Understand the engineering design, operational aspects, and SOOs of all electrical systems, mechanical systems, and fire systems.
• Ensure a safe work environment by verifying site safety rules are always being followed by any individuals or groups on site. Call-out and stop unsafe work. Respond to and escalate any safety incidents.
• Work to develop and improve processes to ensure continuous innovation and improvement of Aligned’s operation and services.
• Stand as an example of exemplary reliability, dedication, and ownership.
• Foster a positive team culture where questions, honesty, and growth are encouraged; and mentorship, collaboration and support are the norm. Not only among the local team, but extended to other Operations teams and departments in the company.

SUPERVISORY RESPONSIBILITIES:

QUALIFICATIONS:

• High school diploma and minimum 3-5 years’ experience in electrical or mechanical critical facilities support; or 7+ years’ experience as HVAC or mechanical technician.
• Electrical/Mechanical certifications preferred.
• Able to work overtime and longer shifts if needed at the site (greater than 12 hours)
• Computer skills required:  MS Office.

Hourly Pay Range: $48.00-54.00/hr, plus quarterly bonuses

BENEFITS & PERKS:

Aligned Data Centers is proud to offer a comprehensive benefits package to support the health, well-being, and financial security of our team members. Eligible employees have access to:

• Health Coverage: Medical, dental, and vision insurance

• Health Savings and Flexible Spending Accounts:  HSA with employer contribution for eligible participants.  FSA's offered for health and dependent care to increase tax savings.

• Retirement Savings: 401(k) plan with company match

• Paid Time Off and Holiday Pay

• Company-Sponsored Insurance: Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election)

• Optional Benefits: Voluntary life, critical illness, legal, and additional disability coverage

• Wellness Programs: Employee assistance program (EAP), Wellhub gym membership, and other wellness initiatives

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

At Aligned, we are committed to transparency and fostering a positive employee experience from your very first interaction with us. In compliance with Illinois pay disclosure requirements, when you join Aligned, you’ll have access to the following benefits: medical, dental, vision, short and long disability, life insurance and other voluntary benefits, 401k with employer match, bonus opportunities, paid time off, wellness benefits and professional development opportunities, all designed to support your well-being and career growth. We want you to have a clear understanding of what we offer, so you can make informed decisions about your future with us.

Aligned is equally committed to fostering an inclusive workplace and providing equal employment opportunities for all employees. We ensure that all applicants and team members are considered for employment, advancement, and all other employment-related matters without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military or veteran status, or any other characteristic protected by applicable law.

If you require a reasonable accommodation to perform the essential functions of your job due to a disability or medical condition, please contact our People & Culture team. Accommodation requests will be reviewed on a case-by-case basis in accordance with applicable laws. Aligned will make reasonable accommodations where necessary to enable qualified individuals with disabilities to perform the essential functions of their role.