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Securitas

Global security services and solutions provider

Scheduler im zentralen WFM

Operations & LogisticsConfirmed live in the last 24 hours
Full-timeVienna, Austria€3k

About the Job

Requirements

  • Completed commercial vocational training.
  • Several years of professional experience in workforce scheduling and personnel deployment control.
  • Very good knowledge of scheduling and workforce-management systems, especially DISPONIC.
  • Strong affinity for IT and a good understanding of digital planning and dispatch processes.
  • Basic knowledge of employment law, particularly Austria's Working Time Act.
  • Confident use of Microsoft Office; advanced Excel skills are an advantage.
  • Excellent spoken and written German.
  • Spoken and written English is an advantage.
  • Problem-solving ability, decisiveness, and resilience under stress.
  • High level of commitment and a hands-on approach.
  • Effective time management and ability to set priorities.

Responsibilities

  • Create and manage staffing schedules for assigned branches in close collaboration with branch managers and supervisors in day-to-day operations.
  • Publish and check schedules in accordance with internal requirements, applicable laws, and agreed deadlines.
  • Schedule absences such as vacation and training, as well as additional staffing needs.
  • Identify scheduling trends and provide feedback to the WFM lead to improve long-term planning.
  • Own the operational shift schedule from resource allocation through the day of deployment.
  • Fill open shifts and close scheduling gaps up to two weeks before deployment.
  • Take responsibility for ad hoc scheduling outside normal working hours through planned on-call duty.
  • Ensure complete shift coverage when short-notice changes occur, such as illness or urgent customer requirements.
  • Communicate with personnel about short-notice changes or scheduling gaps.
  • Review and approve timecards, including resolving discrepancies.
  • Analyze workforce-management key performance indicators, particularly vacation and sick leave; prepare regular reports and coordinate with responsible managers.
  • Document events, particularly during on-call duty, and report them to designated contacts.
  • Perform general organizational tasks, including preparing, conducting, and following up on meetings; preparing status reports, presentations, reports, and data.

Desired Qualifications

  • Advanced Excel skills.
  • Spoken and written English.

About the Company

Securitas

Global security services and solutions provider

Securitas provides security services to a global client base, offering electronic security, fire and safety, and emergency planning across 47 countries. Its approach combines a skilled workforce with advanced technology to deliver tailored protection plans, monitoring, and rapid response that safeguard people and assets while managing risk. The company differentiates itself through its global scale, integration of human and digital security capabilities, agile staffing, and a client-focused model that adapts to changing market conditions. Its goal is to enable clients to focus on their core operations by reliably protecting their property, information, and people, and to grow its presence in expanding markets like China and India.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1972

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