Front Office Manager
About the job
- Proven ability to drive guest satisfaction and handle complaints professionally.
- Clear and effective verbal and written communication with guests, staff, and other departments.
- Experience managing and motivating a team of front desk staff.
- Ability to manage multiple tasks and prioritize work in a fast-paced environment.
- Ability to identify and resolve issues at the front desk.
- Effective staff scheduling and workflow management.
- Experience overseeing team training and development.
- Solid understanding of check-in/check-out procedures, reservation management, and guest billing.
- Flexibility to handle unexpected situations and changing priorities.
- Manage the front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to a high standard.
- Manage budgets and inventory while hosting guests with patience and empathy.
- Work proactively as part of the management team to ensure guest satisfaction and the smooth running of the front office department.
About the company
Radisson Hotel Group connects travelers with hotels across Europe, the Middle East, Africa and Asia-Pacific, while helping property owners develop, brand and run lodging businesses. Its portfolio spans luxury and lifestyle hotels, upscale resorts and properties converted from independent hotels into branded destinations. Guests book through the group's channels and use its loyalty program, while owners partner through managed, franchised, leased or hybrid agreements. Its commercial systems support property management and hotel revenue optimization through shared technology and distribution. Its hospitality roots trace to Copenhagen's first SAS hotel in 1960, and the group is headquartered in Brussels, Belgium.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
1960
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Simplify's Take
What believers are saying
- Owners keep adding properties: RHG signed and opened 160 hotels with 22,000-plus rooms in January-June 2026.
- Development includes internal moves: RHG's April 2026 report records 8.5 million learning hours and 40% internal hiring for 2025.
- India has a defined expansion target: July 2026's Vision 2030 set 500 hotels, versus 142 operating across 86 cities.
What critics are saying
- Contract security varies: RHG's available 2025 leased/managed-hotel data show 34% temporary no-fixed-hours employment and 18% outsourced workers.
- Hiring controls have uneven coverage: 2025 leased/managed-hotel data show under-half toolkit uptake; full audits covered 56 of 395 hotels.
- Compliance work extends beyond office hours: RHG's Bucharest role requires shifts, weekends and unannounced night audits.
What makes Radisson Hotel Group unique
- A larger hotel group controls RHG: Jin Jiang holds a majority stake.
- Owners often return with another property: about 65% of RHG's owners have more than one hotel with the group.
- The brand network spans many markets: RHG's portfolio covers more than 100 countries.
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